Our Cabinet Hardware and Bathroom Hardware products are available to everyone: homeowners, contractors, cabinet makers, woodworkers, hotels, designers and architects, and any do-it-yourselfer. Pricing is shown for all products except custom made cabinet doors; cabinet doors are quoted as requested. We ship anywhere in the USA, US territories, Canada, Europe, Australia, and many other countries! Please place your orders on-line, via fax, mail order, or they can be phoned in.

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Eclectic-ware Return Policy

Should a return of merchandise arise, or defective items discovered, the following guidelines apply:

1) Defective Merchandise: all items are inspected when Eclectic-ware (EW) receives inventory and prior to shipping to customer. If found defective, they will not be shipped to anyone. Customer will be notified. Customer will determine to continue with order, change order, or cancel order. Any deposits will be credited or returned if collected. If customer receives defective merchandise, contact EW for an Return Goods Authorization (RGA). Please do not send the package back without contacting EW first. Customer has up to 15 days to report defective merchandise in order to receive credit. Reports of defects after 15 days may not be honored. If hardware becomes defective in everyday use within a respectable time frame, then an exchange will be at the manufacturer's discretion and it will become a warranty matter. Eclectic-ware extends no manufacturers warranties.

2) Damaged Merchandise: if package received by customer shows noticeable damage, it should be opened immediately and inspected. If merchandise is damaged, contact EW via phone, fax, or e-mail immediately and describe the condition of the merchandise and outer box. In most cases, it is OUR responsibility to file a claim with the freight carrier. All package leave EW with appropriate insurance. A replacement order will be shipped without further expense to the customer. Our reimbursement will come from the freight carrier. Freight carriers generally come to collect the damaged items. It is important to keep all packing material and the box it was shipped in. If the customer fails to provide everything to the freight carrier, our claim could be denied and the cost of replacement will be passed onto the customer. Please be sure to follow the instructions provided should you received a damaged item.

3) Shortages: contact EW immediately of any shortages. All packages will be carefully inspected for proper items and quantities at time of shipment. Precautions are taken with this beautiful hardware. If there's a big hole in the box, the shortage is the result of freight carrier damage. Follow the steps in paragraph 2. All shortages need to be reported within 10 days of receipt of package.

4) Cancellations (before or after receiving merchandise): many cancellations are subject to a restocking fee. The vendor restock fee can be waived only if the manufacturer has taken no action on the order and does not charge EW a cancellation fee. If the order is in production, or in transit to EW or in transit to the customer, then the following schedule will apply: a) most eclectic knobs and pulls are subject to a 35% restock fee; b) Rock Solid, Turned In Stone, Arthur Harris, Mrs. H's Handles, Out To Lunch, C&R Woodcrafters, and Glover & Smith products are nonrefundable - they are custom made; c) Quality Doors are custom sized and therefore nonrefundable; d) Siro and Amerock hardware is restocked at 25% restock, some only 15% (stock items); e) all "special order" Lenape bath hardware is subject to 35% restock, stocked Lenape bath hardware is 15% restock; and f) other functional cabinet hardware as long as returned in its original carton and in re-saleable condition is subject to 10% to 25% restocking fee, depending upon the product and how it is received back. Items must be in their original packaging, clean, and in NON-used condition. It is Eclectic-ware's concern to work with you regarding canceling or returning an order. If EW incurs no fees from its vendors for halting items in production, we will not charge you their fee. If you plan to purchase other items, we will see what can be done to lower any restock/cancellation fee, or waive freight, or whatever reasonable alternatives we can provide.

4a) Return time limit: for normal non-custom non-stock items, we cannot accept returns after 30 days. We are restricted to 30 days in cases where we are allowed to return items. So we would have to have returns back in time to return them to our vendors for partial credit. Our vendors do charge restock fees. Returns on items we normally stock will be accepted up to 60 days. Certain product lines cannot be returned at all: Quality Doors custom made doors, Rock Solid products, Mrs. H's, Glover & Smith items, Arthur Harris, C&R Woodcrafters, Turned In Stone products, and Out To Lunch hardware. When custom hardware is produced, sometimes that exact configuration is not asked for again. It is very difficult to resell or close-out sell specially made custom hardware.

4b) For cancellations of orders after the order is processed, a minimal 5% cancellation fee will apply. There are non-recoverable credit card commissions and transaction fees that we can never get returned. Huge corporations may be able to give full refunds, but we have to at least cover our processing expense. So if you ever do have any questions prior to ordering, definitely call or e-mail us. We are here to help. We do not want to charge you, but if it just cost us $20, $30, or more to process and cancel an order, we just cannot give that away either. We ask for your understanding in this.

5) Discontinued items: all orders will be shipped complete unless otherwise requested by customer not to do so. EW has no control over manufacturers deleting items from their lines. EW will update its web site as changes are made known. Customer will be notified if items ordered are found to be discontinued. Customer is not responsible for discontinued items. Any deposits if any collected will be promptly refunded in the event the order is canceled by customer and a new selection is not made.

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Shipping Policy:

All inbound merchandise will be shipped within 1 to 2 business days upon receipt of merchandise from the manufacturer. Eclectic-ware makes no promises of delivery times and is dependent upon manufacturers' stock and production times. Many of the knobs and pulls shown in this site are produced by the manufacturers as orders are received for them.  Some manufacturers' lead times range as little as 4 to 10 days and a few range near 3 to 6 weeks. You will be notified as to when the hardware is estimated to ship. Items in stock can ship sometimes the same day that you place your order and will usually ship by the next business day.

Eclectic-ware will ship via UPS Ground, Fed Ex, USPS Priority Mail, or US Mail, whichever offers the best travel time, best price, and best safety for each package to your locality. All packages will leave standard ground transportation unless noted by customer to ship via air freight. Some items require more careful handling, and we use the freight carrier who has proven well to protect such items. Customer is responsible for outgoing freight charges. Please allow several days for delivery depending upon your distance from Florida, USA (most continental shipments take 2 to 5 days). Overseas and Canadian shipments may be subject to customs regulations. The most economical freight carrier will be utilized to help keep your shipping cost down.

All packages must be paid for in advance of shipping via VISA, Mastercard, American Express, or check/money order. COD shipments can be sent, but only to business locations.
(Page last updated July 12, 2007)

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