This page was last updated July, 2007. Eclectic-ware has been in business since year 2000.
We look forward to providing everyone with "exceptional" customer service ...
and great decorative cabinet hardware, and kitchen & bathroom hardware! 
John W. Wagonis
President/Owner, Eclectic-ware
(Yes, the photo is 14 years old. There are a couple of gray hairs now. Only a couple.)
Eclectic-ware is a member of the Better Business Bureau
Below are words of praise that we have received from homeowners, business customers, and tradesmen thanking us for the help that we have provided. (If planning on printing this page, note that it is a bit long.)
Hello John, I just received these cabinet doors, and I'm very pleased with the quality, style, and packing. Thank-you for handling this so well, I do appreciate it. Best regards & happy holidays, Jeff
Jeff's Fine Woodworking, Tabernacle, NJ - Quality Doors kitchen cabinet doors Hi John and a very happy New Year to you.
The Rock Solid Wilsonart Earthstone, Mineral colour 137 knobs arrived, have been fitted to our canal boat and look superb. It was a joy to watch the boatyard carpenter when he first
caught sight of them, it stopped him in his stride. Where did you get those!!! The boat builder wants us to allow the boat to be shown at our inland waterway boat show later this year, so
I'm sure there will be more comments made then too.
Thank you again for the efficient way you handled our order.
Kind Regards
David T., Melton Mowbray, U.K. - Rock Solid Earthstone cabinet knobs Thank you so much for your prompt response. We also appreciate how much more personal
your site is than many others. In this day and age, it's nice to fell like a person again, not an order number. Thanks again!
Pat L., Tampa, FL - Hera replacement SlimLite bulbs
Dear John,
Just wanted to let you know I received my order today and am delight with it. Although I don't currently need any more hardware, I am recommendign your company to others who
might be able to use your products.
Thank you so much,
Paula A., Pass Christian, MS - Belwith-Keeler nautical cabinet knobs John,
You asked me to let you know... The Accuride arrived yesterday, just as you said it would, and after I cut the "platform" piece of 3/4" wood on which the TV pedastal (32" wide)
needed to set, I put it all together without a hitch. Works great!!!
I have already referred someone to your web site, and when I have a chance, I'll go back
and view other products that you offer...I'm sure there's something else there I must need!
Thanx again for your quick reply to my email--the notion of Customer Service being in such
pathetically short supply these days, in my experience. You've restored some of my faith in the American way of conducting business!
Take care,
George M., Fremont, CA - Accuride CB3620-258TV TV swivel stand hello, this afternoon i rec'd the two recessed t.p. holders that you shipped. both arrived in
fine shape, and they are beautiful! thanks so much. doing business with you is a pleasure. best regards. Alexandra L., Woodstock, CT - Lenape recessed toilet paper holders
John,
The item arrived yesterday and is exactly what I needed (my old one broke out of the wall and I had been having trouble finding a replacement).
Thanks for your prompt service.
Sincerely,
Bran M., NY, NY - Lenape semi-recesssed soap dish I have 20+ years in the info systems area and multiple college degrees.
Your web site layout, info, sequencing, and link info are unbelieveably complete and detailed. I've not seen a better site --ever!
Ronald P., Enola, PA - Rock Solid Corian switchplates and Corian bath hardware
Clear Day. The cabinet pulls arrived today and are absolutely perfect.
Thanks again for all your help. I'll be happy to hand out your business cards as the need arises with our friends and family.
Thanks again.
Mari C., Huntington Beach, CA - Siro Mosaic collection of cabinet knobs and pulls John,
I just wanted to let you know how happy I am with the two Accuride TV slideout shelves I recently ordered from your company. The whole process was first class -- easy ordering,
fast delivery, and a product that is excellent. And installation was straightforward and easy. I couldn't be more pleased.
Many thanks...
Dave R., Annapolis, MD - Accuride TV swivel and pull out John: Thanks for enlightning me on the rocker switch plate. It lets me know, that there are
people whom are honest, sincere and helpful. It is a joy to hear and meet these people. And it is also a joy to save a dollar when you can.
John: You have a nice day.
Sincerely,
Michael R., Erwin, TN - Rock Solid Corian switch plates Good afternoon from Ireland
Thank you very much for the prompt delivery of my order which arrived safe and sound yesterday. The efficiency of your service is much appreciated.
We will certainly pass on details of your web site should we hear of anyone requiring goods, not available her, and which you have in stock.
Thank you again and with kindest regards.
Tess B., Dublin, Ireland
- Lenape Professional by NJP porcelain soap dish
Today I received the cabinet doors I ordered from you recently, and they are just what I expected. Very nice. I also am very pleased with the several shipments of door hinges and
cabinet knobs. I have purchased from you in the past, but never let you know how pleased I am. Thanks for a great job!
Dave S., Howell, MI - Quality Doors cabinet doors and Classic Brass hinges and knobs Greetings form snowy NYC!
Thank you so much for sending the Lenape bars, etc. so quickly! They arrived by 2PM
yesterday and are being installed this morning. The rulers wer wonderful to help me lay out where I wanted them - a great marketing tool that I will use over and over again. You can be
sure I'll pass your website on to my architect and several contractors that I know.
Again, my thanks for great service!
Starr M., NY, NY - Lenape bath hardware - porcelain towel bars
Order was received and everything was perfect. I installed the doors and refaced the cabinets and the finished job looks custom made. It's nice to find companies on the Internet
that deliver exactly what they advertise. I commend you for your service and quality products.
Jim A., Villanova, PA - Quality Doors RTF (ridgid thermal foil) kitchen cabinet doors
John Wagonis
Just received the doors today and would like to compliment on the quality of them. They are more than I expected. Thanks again for the great service.
Richard B., San Leandro, CA - Quality Doors custom made cabinet doors DEAR MR. WAGONIS,
I received the soap dishes late Friday afternoon. They are just what I wanted. Thanks. It was nice doing business with you.
Sincerely,
Wallace P., Los Angeles, CA - Lenape porcelain soap dishes To Whom it may Concern:
I just wanted to thank you for your excellent service. Despite the fact that my order was
small and I live on the other side of the country, you were able to fulfill my request for Hera Decor Rings and Lenses quickly and painlessly. Now my daughter can no longer touch the
Halogen bulbs that had been exposed since we purchased our house.
Before I found your website I visited 3 local suppliers of Hera lights, but no one wanted to
help me unless I purchased the whole light. Since my lights work fine, I thought this was a lazy way out of servicing a customer. In the future I will be sure to look you up first before I
give the other guys any business!
Thanks Again,
Tim C., San Mateo, CA - Hera replacement halogen decor rings and glass lenses
Hi, John
I just wanted to say I received my order from Classic Brass today. That was QUICK! The cabinet pulls and cups are just PERFECT! They are of very good quality. And, they fit and
look just great. Thanks for all your help!
Renae Y., Orefield, PA - Classic Brass decorative cabinet hardware Hi John,
That is great!
I appreciate very much, your re-routing this to direct ship.
I look forward to receiving it and appreciate, very much, the timely manner in which you conduct your business.
My compliments to you and I hope that I will have occasion to use your services again in the near future.
All the best, Rafael D., NY, NY - Lenape porcelain bath hardware
------- Testimonials posted prior to July 2007 follow below ---------- John,
My doors arrived rtoday and they are just what I expected them to be. Thanks for your help.
I will be sendign more orders to you as I get them. I have several cabinet jobs coming up in January. It has been a real pleasure to work with you.
Sincerely,
David P., Irmo, SC - Quality Doors cabinet doors John,
I received the Accuride 1432 hinges I ordered. I just wanted to write and thank you for the
prompt delivery, all the pre-sales support you offered, and the great pricing! I really appreciate all your assistance in helping me figure out exactly how many hinges, carrier strips,
etc. were needed for my two 75" x 28" doors. A door this size and using the flipper hinge was a first for me, so I was very pleased after installing everything to find that your advice
was absolutely correct. The hinges work beautifully! Count me an extremely satisfied customer!
Jan C., Brentwood, TN - Accuride 1432 flipper door slides
Hi John, The pulls and knobs arrived today, a 17 day turn around from when I shipped my granite cut outs, about two weeks earlier than I expected, so I popped down to my in-laws
and had a beer with Dad and immediately popped open the box. I have got to tell you, I couldn't be happier...THEY LOOK GREAT!!!!! And even better, my wife of 18+ years
loves them. It was a pleasure doing busines with you.
Joseph H., Jacksonville, FL - Turned In Stone granite knobs and handles
Mr. Wagonis,
Thank you very much. I just want to compliment you on your business and the ease of orderign and maneuvering through your website. That particular towel bar I ordered is a
replacement for one I broke! We couldn't find a replacement in the local stores. So I searched on the web and happily found your website!
Rose L., South Plainfield, NJ - Lenape embossed towel bars Thank you. I am pleasantly surprise on how low the shipping charge was. Some companies
try to inflate the shipping charge. than you for being such an honest, easy to do business with company.
Susan P., Bowling Green, OH - Lenape replacement towel bar inserts
Dear Eclectic-ware,
I would like you to know that my shampoo shelves arrived on Tuesday, 2/15/05 and in good shape. The shelves are beautiful. I like the way you keep in contact with the customer so that
we have some idea as to what is going on with our order. You are a keeper of your word. You promised my order by a certain date and you delivered. I will tell frineds about your
company and I would like very much to do business with your company again. Thank you so much,
Rosa L., Miami Gardens, FL - Lenape 1704 porcelain corner shelves
Thanks very much.
I received kit today, a day late because I was not at home when it was delivered first time (yesterday). I will definitely tell all my friends about the quick efficient service.
Thanks again
John H., Fareham, United Kingdom - Accuride 1332 flipper door slides Hi,
The corner shelf just arrived and I wanted to let you kow it is here in perfect shape, exactly what we wanted. thanks so much for perfect service.
Leslie R., Kimball, NE - Lenape 1703 porcelain corner shelf Hello John.
Just a note to say thank you.
The Door Handles and Knobs arrived Late Yesterday and they are perfect.
Thank you once again.
Wendy B., Little Wymondley, England - Belwith vine handles
Thanks John!
I received the mrechandise in yesterday's mail. I'm confident I'll be doing business with you again in the future. And rest assured, I'll pass along my experience and your web site with
anyone I know that's shopping.
Thanks!
Dixie L., Spotsylvania, VA - Lenape replacement towel bar inserts Dear Mr. Wagonis,
Thank you very much for your excellent communication and quick, careful shipping. Our merchandise arrived in great shape and is much appreciated! We'd definitely purchase from you again in the future,
Best regards,
Viqi W., Midlothian, VA - Lenape semi-recessed toilet paper holder
Hi John - a little late but I forgot to let you know that we received the last shipment -- Thanks again -- hope to be able to do business in the near future. We will be doing our
bathroom shortly and a couple of other new cabinets -- will be needign pull handles most likely ---
Thanks again,
Thad O., Ft. Myers, FL - Amerock decorative cabinet hardware
John,
My order arrived today and I am so pleased - the product is exactly what I had been looking for. Thank you so much for your prompt and excellent service - once again, the internet
comes through as the perfect source!
Barb W., New Cumberland, PA - Lenape Carrousel collection bath hardware Dear John,
Thanks very much for getting this off to us. I must tell you that I was a bit concerned about doing all of this over the internet, but you've been incredibly professional and helpful. Thanks very much.
Regards,
Bev J., Ottawa, Ontario, Canada - Lenape semi-recessed soap dish
Hi John, Just to let you know that soap caddy (1705) arrived safely (Tues. 4th) thank you very much for your assistance.
Pete E., London, England - Lenape Professional soap and suds porcelain shower caddy John:
Took me a little while to get back to you since we recently moved. But I wanted to express my appreciation for all the help you gave me in coordinating my Formica Solid Surface
cabinet hardware order. Once I saw knobs and pulls to match my countertops on your website, everything else seemed to pale by comparison. The knobs arrived and looked
beautiful even before we installed them. Attached are three photos showing the pulls and knobs in my kitchen. I put pulls ont he drawers and knobs on the doors.
You definitely went above and beyond with the personal touch to make sure everything sailed through smoothly which I very much appreciate.
Thank you for all your help.
Carol F., Mooresville, IN - Rock Solid cabinet knobs and pulls Just a quick thank you for such a positive experience. The knobs arrived in only 5 days, not
the two weeks you anticipated. The look terrific on the cabinets and your price was far less than I found other places. I will pass on your web site with my recommmendation.
Marilyn W., Batavia, IL - Rock Solid cabinet knobs ------- Testimonials posted prior to December 2005 follow below ----------
Thank you for your fast response. It is nice to know there is someone out there who has great customer service and is responsive to customer's needs. Look forward to doing more
business with you in the future. Thanks again.
Jim V., Newark, NY - Amerock wood knobs
Because this doesn't seem like an auto response, I'm going to respond to it.
This is an exceptional site. Professional, easy to navigate, and easy to order, especially for
one that carries materials that are hard to find, like Accuride glides. There are plenty of pages that carry them, but most require a downloaded pdf. catalog and phone order. Thanks for
being state-of-the-art, for thoughtful page design, for being discrete (I like that I didn't have to look for a box that said "No, I don't actually want to receive a million annoying offers in
my email account."), and for good, polite customer service. This is a rarity to find on the web, and I will remember it. Have a Merry Christmas, and thanks again.
James N., San Francisco, CA - Accuride heavy duty TV swivel and slide-out A NOTE ABOUT THE ABOVE: all customer information is kept confidential, shared with
no one, and we do not have e-mail lists. We believe keeping your info private! Hi. John, I just wanted to let you know that I received my knobs for my son's dresser, and I
absolutely LOVE THEM. They are sooo adorable. My son is due to arrive in December, and your knobs helped contribute to the detail of his aquarium-theme nursery. I must have
looked at a hundred websites, and nothing was as cute as those I purchased from you. The look even better than the pictures, so than you very much!
Megan B. (mommy-to-be), Pismo Beach, CA - Siro Designs Caribe knobs I received my little starfish knobs and I love them. My husband and I are refurbishing a camp
on the river and I am decorating with fish and seashells etc. so the little starfish were perfect.
Thanks and have a good day.
Denise H., Crowley, LA - Siro Designs Caribe knobs John,
I'm writing from work, but I wanted to let you know I received the knobs yesterday and they are gorgeous!!
I already passed on your little flyer to a friend of mine at work who might need some stuff in the immediate future.
I appreciate you communication, product and service!
Thank you,
Judi R., Los Angeles, CA - Amerock hand painted fruit knobs
Thanks so much, John. It's nice to find people you can actually rely on! We need that towel bar so soon because we're selling our home in California and moving to Cape Coral, FL
where we will build a home. Nice to know you will be close by and ready to respond to our building needs! Thanks again.
Debbie V., Ventura CA - Lenape Re-Place-A-Bar IMPRESSIVE SERVICE!
I will rember that when I do our next bathroom.
Thanks,
Kathy V., Newark, DE - Lenape Carrousel Collection of porcelain bath hardware Hello,
Well, it's Friday and my order is right on time!! Want to thank you very much for the timely manner in which it was sent and especially for the care taken while packing my order. I am
quite impressed. I will definitely recommend Eclectic-ware to my friends/family.
Thanks again,
Jeanne M., West Warwick, RI - Lenape Classic Collection of porcelain bath hardware
Hi John, Just a note to let you know that I picked up the pulls a couple of days ago and am very pleased with them, particularly with the excellent quality. I've passed on your website to
other friends as I was impressed by the variety of your hardware selection and especially by your personalized attention.
From Panama, Republic of Panama
Julieta M. - Amerock decorative cabinet hardware Thanks for your help -- much appreciated. We had the hardest time finding bone-colored
hardware for our bathroom and were very pleased to find it available on your site. Your service has also been excellent. I will be sure to let friends and family know where to look for
this type of merchandise in the future.
Best regards,
Chris B., Chicago, IL - Lenape Classic Collection of porcelain bath hardware
Hi John,
I wanted to let you know the rails came in and I am very pleased of the quality. They will look very nice as a counter separator in the kitchen.
Your help and support was excellent. Please feel free to use me as a reference either service or product related. Thanks for the extra screws.
Thanks,
Richard N., Keene, NH - Siro Designs European Railing - bright chrome finish
John, just a note to tell you the doors arrived and we installed them this mornign in time for VBS. Thanks for the great service.
Joe F., Sellersville, PA - RTF doors from Quality Doors (for his Church) Hello John,
I want to thank you for your ecellent service!!. It's wonderful to know there are still companies out there that care about their customers.
I have already praised your company and given your web site address to others who were interested, and will do so again whenever the occasion arises.
It's been a pleasure doing business with you.
Sincerely,
Marilyn L., Menomonee Falls, WI - Lenape Classic Blossoms porcelain bath hardware Dear John,
Thank you very much for the Rev-A-Shelf bins that arrived just as you said the would on Friday. I have searched high and low for the past year and was unable to find the bins. A
nice sales clerk at The Home Depot in Hahway, NJ suggested I order on line by searching Rev-A-Shelf. Great advice and my new bins have made my summer. Thanks for your
prompt delivery and dependable service! I will recommend your company to others!
Fran K., Ramsey, NJ - Rev-A-Shelf replacement bins for slide out waste systems
Thanks for the update John. I couldn't be happier with your service, and will be happy to
recommend you given the opportunity.
Best Regard,
John P., Woodbury, CT - Quality Doors series 100 laminate cabinet doors Mr. Wagonis,
The switch plates were received in excellent condition and they were just perfect to complete our bathroom decor. Thanks.
Mohamed, F., Long Island City, NY - Lenape porcelain switchplates, Carrousel Collection Dear John:
Thanks for your response. The order looks great. Your website and ordering process is
superb. I look forward to working with you in the future.
Rick T., Annandale, VA - Hera Lighting Xenon lights
------- Testimonials posted prior to January 2005 follow below ---------- Hi John,
I just wanted you to know that I just received my door knobs and I am so excited, I love
them!! We have been saving for a new kitchen for 3 years, and I wanted these door knobs, and not the basic nickel, and I am so glad I found you!! Thank you again!! A very pleased customer!!
Lorraine T., Cohasset, MA John, Thank-You for getting out my order on Tuesday so late in the day. I did receive it on Friday and was able to install it at the customer's house on Saturday. The Accuride TV
swivel and pull-out works great. Thanks again, John.
Russ T., Troy, MI - Accuride heavy duty TV pull-out and swivel John,
The doors arrived this weekend and are perfect.
Thanks for your help and for your follow up. You're my new door guy for sure. I'll order again when I do the next job requiring them.
Thanks!
Bob S., Schwenksville, PA - Quality Doors custom made cabinet doors Hi,
Just wanted to tell you what a pleasure it was to order from your company. The towel bar arrived yesterday and it is perfect for my needs. I could not find the right size locally. Your
company was very friendly and efficient and I appreciate your service. Thought I'd say so, since that's not the case with all companies, particularly when they are filling a small order like this one.
Keep up the good work!
Thanks,
Karen C., New Cumberland, PA - Lenape Re-Place-A-Bar (replacement towel bars) Hello John,
It's extremely refreshing to deal with companies such as yours. Unfortunately, the mix of great service and integrity have become the exception. I will keep your site bookmarked for future purchases!
Best regards,
Rick S., Raleigh, NC - Accuride heavy duty TV pull-out and swivel Hi John,
The cabinet knobs arrived today. Thanks for your prompt, professional service. You are now at the top of my list for occasional needs for cabinet hardware, and I'll gladly pass along
your business to others when the opportunity arises.
Regards,
John H., Anchorage, AK - Amerock cabinet hardware Dear John,
I just wantd to take a minute to thank you for the total promptness of filling out our order for our new cabinet pulls. It's not often you get the kind of service you have provided. You
called us back right away and mailed out our order faster than anything I have ever ordered, and I do order quite a lot out of catalogues and off the Internet. We received the handles
right when you said we would, which enabled us to install them quickly. Before ordering from you we were considering odering from XXXXXX and they said 6 to 8 weeks. That would
have been way too long, as it is I have been without a kitchen since this past April. Thank you again for making our completion happen so quickly. And that you also saved us a lot of
money, your price saved us over $150.00 compared to the XXXXXXX, that did not have 41 handles and would have to order them.
Sincerely,
Debbie S., Palatine, IL - Siro Designs stainless steel bow pulls John:
I just wanted to let you know how much I appreciate the personal touch to your customer service.
I work in customer service for my company, and have really been paying attention to the customer service of others.
I have to say that yours has impressed me.
I don't know if I will ever need anything from you again, but you can be sure that if I do, I will seek you out.
Congratulations on getting it right!
Melinda M., Charlotte, NC - Lenape Re-Place-A-Bar (replacement towel bars) Thanks John. Great service!
I just found your site and will def be ordering from you again!
Mark N., Palm Springs, CA - Siro Designs European Railing
John,
Thanks for the quick response -- you have eased my mind. It has been a nice experience dealing with you, unlike other online marketers! I appreciate it!
Jodi P., Cary, NC - Amerock cabinet knobs Thank you so much. I'll let you know when it arrives and yes, I'll certainly recommend your
web site to friends who may be looking for accessories in home renovation. Thanks again.
Solange B., Nanaimo, BC, Canada
(This testimonial is what a customer sent to a friend and forwarded us a copy of the e-mail.)
It took a day to draw up and measure the size and type of door cover arrangements that we
wanted. I then ordered them on the Internet from John W. Wagonis johnwagonis@juno.com, he then puts the order through and I receive them by freight to my
door in two or three weeks later then I install them. It takes about two days to install them with minor trimming and cutting only if I did not measure them accurately. I use a biscuit
cutter tool, wood (#0) biscuits, and glue to hold the horizontal and vertical wood edging together.
The pieces are cut, sanded, and pre-finished to my exact measurements by their company.
They have a web site http://www.eclectic-ware.com/ if you are interested.
Ron S., San Clemente, CA - Quality Doors custom made wood cabinet doors
(Quality Doors production schedule varies by their job loads, and by series of doors. Thermal Foil doors are quicker, unifinished wood doors ship quickly too. Pre-finished wood
doors take longer for the finishing process. All door orders are set up as direct ships to help speed up travel time to you.) John, as a matter of fact I do. A gentleman whom completed all my upgrades at the house
will be needing your services soon. I will make sure he gets the information. I Like your customer service. Thanks.
Curtis W., Stone Mountain, GA - Siro Penny Savers cabinet knobs and pulls Hi John,
Thanks for the update.
I will definitely pass your Web site address to others. It is the most comprehensive collection I've seen! And it's nice to have real customer service - not just automated computer responses.
Melinda W., Danville, PA - Siro Penny Savers cabinet knobs and pulls
(We agree. Customer contact is important. Robots cannot handle the amount of custom made hardware we offer. Nor can they speak in "non-form-letter" e-mail. The personal
touch happens at Eclectic-ware. There are so many unique possibilities in knobs, pulls, and doors!) Thank you John. Once I get those knobs, my kitchen will be done! Woo-hoo!!!!!! I'll be
sure to pass you along to anyone doing building or remodeling. It has been a pleasure to work with you.
Cheers!
Cheryl J., O'Brien, OR - Pfaltzgraff Accents knobs from Lenape I very much appreciated your expediting my order. I will definitely pass along your website to
friends and family. Thanks so much.
Pat Z., Kansas City, MO - Omega wine rack lattice and plate display
I work for an interior designer here in NY, and I deal with ordering materials, fabric, furniture, etc. It is a rare thing to be updated, and treated so nicely! I will definitely try to recommend you.
Kathy M., Dumont NJ - Quality Doors custom made wood cabinet doors
Thank you very much. And I will pass your name and website along to anyone who needs your product.
Sue D., Madras, OR (Coldwell Banker) - Pfaltzgraff Accents switchplates from Lenape John, I received the trash bins today and they are PERFECT !!
Thanks again for your help. Not often do I get kind, courteous, prompt service like yours!!
Faye S., Byram, MS - Rev-A-Shelf replacement trash cans for slide out units
------- Testimonials prior to May 2004 follow below ---------- Hey John,
Package received. Ring, lens and light installed. Thanks much!!
You have no idea how long we had been looking for replacement parts. Were it not for the Internet and your good nature and willingness to deal with the many emails between us, it
would be broken for many more months if not years.
I know you did not make big bucks on this and I appreciate that much more and all the time and effort you put into it!
All best wishes,
Gary S., Wantagh, NY
- Hera Lighting replacement parts Just received my goods from Eclectic-ware (pair of rabbit heads and arrow hooks) through
Global Priority Mail.
I would like to say many thanks for the excellent, first class personal service that you gave to me whilst shopping at Eclectic-ware over the Internet. The rabbit heads are excellent and I
am sure my younger sister will love them when I give them to her next month for her birthday.
Once again, many thanks for and I look forward to shopping with you again.
Regards,
Gillian C., Darwen, Lancashire, England - Glover & Smith animal head pewter knobs
Hi John, Thought I'd let you know the package arrived today (Sat.) what a nice surprise. The pulls are beautiful and we are very pleased with them and your excellent service. Thank you,
Joan R., Aiea, Hawaii - Siro Designs European Railing Thank you!! We appreciate your willingness to customize our order.
Regards,
Kayson, N., Sellersville, PA - Hera SlimLites fluorescent lighting Thanks John
Great Service !
I'll recommend your product to some friends.
Regards
Rodrigo A., San Jose, Costa Rica - Hera SlimLites fluorescent lighting Good Morning,
I just thought I would drop you a note to let you know that I am thoroughly pleased with your company. We had never worked with you until a few weeks ago as we found ourselves
doing a search online for a specifi cabinet pull and low and behold your name came up on the search.
As you well know, one can never be too careful and truly does not know that they are going
to get when ordering online. However, I found with your company a professionalism in taking care of my orders in a timely as well as a personal phone call when we had added a few pulls
online at the last minute. The call verified you had received the second request and all would be shipped complete. This is something very important from my perspective in the role I play
within this company. Also we received the items ordered last week and they were packed in a secure manner with no damage even possible. Also an important factor as the job can
continue on schedule rather than having to wait for replacement items to arrive due to improper packaging. This happens a lot we find.
Keep up the good work and we will certainly be ordering from your company again.
Sincerely,
Karen D., Remodeling Designs Inc., Dayton, OH - Siro European Railing
------- Testimonials prior to September 2003 follow below ---------- Hi John,
My wife and I really enjoy your website-- it's very well done, easy to navigate, and
extremely helpful and informative. We'll be back-- again and again.
Many thanks,
Richard C., Ofallon, IL - Siro European Railing orders
John:
Thank you very much for your follow up e-mail. Your run your business the way it ought to be run and that is refreshing! Your promptness in executing my order was appreciated.
I'm sure I'll be ordering from your site again and I'll be sure to pass the word around about the good experience I had.
Best regards,
Bill F., New York, NY - Hera replacement parts I received my invoice and my duplex plate today! Thank you for the expeditious service. In
today's world where customer service seems to be on the decline, I wanted you to know what a pleasure it was dealing with your company.
Thanks again,
Beverly P, Riverside, RI - Rock Solid Corian outlet plate Hello,
I just wanted to let you know that my cabinet pulls & handles arrived safely yesterday & I was so excited & pleased that I installed them immediately! They were better quality than I
had even imagined. Thanks for the great experience ordering with your company, & I will definately pass it on to my friends who are building their new home.
Continued success,
Renee H., Knoxville, TN - Amerock knobs and pulls John,
So you know, I found your site through Google looking for "Lenape Ceramics". It took
some time searching to find the watercolors once I located your site, but due to excellant photos it was easy to match an esisting pattern. I say this in that poor lighting in a photo
would make it difficult to tell 'white' from 'bone.' Your photos were well taken and adequately displayed.
I wish you well,
Steven T., Tigard, OR - Lenape Classic Blossoms bath hardware Mr. Wagonis:
I really appreciate the outstanding customer service that you have provided.
I really appreciate all of your help and will be telling others of the exceptional service and customer support that you have given us. Thank You!
Sincerley,
David M., Yorktown Heights, NY - Lenape bath hardware - special order item Thank you, John, wow you're fast! having my kitchen.bathroom renovated (don't ever do
it...my wonderful neighbors let us use their shower!!)...anyway, the Corian in the kitchen is running up the backsplash so this will be great! Those outlets will disappear!
Didn't even know this existed! Kitchen designer never said anything, but I'll let them know about your site! Thanks again!
Linda B., Cranbury, NJ - Rock Solid Corian switchplates John,
No, I didn't find ASID (American Society of Interior Decorators) after your name, although it came across on some SPAM. Just kidding. Really, you have been a tremedous help and I
will order the carrots, peapods and grapes on 4" CtC pulls. Thank you for all of your help and opinions and sense of humor! Tomorrow...
Jane D., Durham, NC - Out To Lunch pewter cabinet pulls with full shaped figures John,
Will do! Just to let you know, I will recommend you to anyone I know, your customer service is OUTSTANDING! My hats off to you.
Thank you,
Michelle P., Dallas, TX - Hera Tri-tech lights (triangular shape stainless steel) John,
The pulls are wonderful! I didn't think they would be so nice, as inexpensive as they are. We looked around for different pulls, but decided to keep the look going and get more of these.
We'll have a few left over in case of emergency. Thanks for the great service, looking forward to installing more of the pulls!
Denise H., Garland, TX - Siro Penny Savers John, thank your very much for the prompt response. I look forward to getting the procelain
dispenser. I also very much enjoyed ordering it over the web and will be ordering more in the future.
Judy D., Bar Harbor, ME - Lenape Carrousel Collection - porcelain bath hardware
Thanks. You've been a pleasure to deal with!
Collette C., Old Greenwich, CT - Siro Metro bow pulls
Thank you for your prompt response to my order. I look forward to hearing from you when you have a ship date.
William S., Spotsylavania, VA - Hera Lighting
Just a note to express my appreciation for your fast, courteous and efficient service.
Thanks again,
Howard B., Boynton Beach, FL - Siro Roma pulls
John, The doors have arrived on the day you predicted and are top quality. The color match is great. We look forward to begin hanging these quality doors to complete our kitchen. Thanks again for your professionalism.
Thomas B., Portsmouth, NH - Quality Doors series 200 plywood panel doors Hi John,
Thank you for staying in touch and letting me know the status. That seems rare these days.
I will keep an eye out for the doors in the upcoming days.
Again thank you very much,
Michelle C., Freemont, NH
- Quality Doors series 200 plywood panel doors John,
Received them late yesterday (Thurs) afternoon. They are gorgeous and I thank you and the Rock Solid folks very much! Look for me to be a repeat customer...
Regards,
Pam B., West Medford, MA - Rock Solid Corian switchplates Hi,
Just wanted to let you know that the order arrived AOK. They are beautiful.
Thank you for your great service and products.
Duane M., Anchorage, AK - Rock Solid Wilsonart Earthstone switchplates
Thank your for your updates! This is the first time I have used Eclectic-ware and it will not be the last. Your customer service is outstanding. It will be a pleasure to pass along your name.
Thank your again!
Francie L., Waukegan, IL - Amerock cabinet pulls Hi John,
I just wanted to let you know that I received the sample knob and I ordered 32 more of
them today via your website!
I also wanted to let you know how impressed I am with your customer service. I really appreciated the emails from you that updaed me on the status of my order. My husband and
I have been remodeling our home for years now, and it seems as though we can't get anything done right or with any attention to detail from vendors and contractors. That's
exactly why we find your service refreshing! I saw these knobs at Lowe's and could have special ordered them from Lowe's. But, based on prior experiences I just had a feeling that
too many things could go wrong with my order and I'd be waiting forever for the knobs. So, I gave your business a try and I'm sure glad that I did. Thank you for being so timely and
accurate with my order. I look forward to receiving 32 more so I can finish up my kitchen!
Please feel free to use this email as a reference if it would be helpful.
I'll certainly let all of my friends know about your website!
Thanks again,
Patti N., Jackson, MI - Amerock decorative cabinet knobs Greetings John,
Thanks tremendously. Your attention to detail is rare and laudable. Great job selecting the best material from 800 miles away!
When all's said & done, let me know if a testimonial is useful for your files/web site.
Frank W., Myersville, MD - Rock Solid pulls and Lenape Athena bath hardware ------- Testimonials prior to June 2002 follow below ---------- John -
I got the pulls and love them!!!
Thank you so much ... I've already referred a number of friends to your website and as soon as I redo the bathrooms, I'll check back to see what new stuff you may have!
Take care and thanks again!
Robin Y., Laytonsville, MD John - WOW! Such awesome service with a personal touch - my father ran a business for years with the same philosopy!!!!! Thank you!
AnnMarie N., Sinking Spring, PA Aloha John,
Merchandise received yesterday (Monday) in great condition and as described. Your service is excellent and I will surely recommend you to others. Thanks again for everything.
Aloha,
David H., Hilo, HI
THIS TESTIMONIAL WAS FORWARDED TO US FROM A VENDOR....
Thank you! These folks were very helpful. Product was ordered and looking forward to getting it in the next couple dayS.
Much better service than Home Depot. Thanks again.
Michael B., Sterling, VA Thanks! I own an ambulance company and we held a supervisors meeting yesterday and as
we discussed "going that extra mile" I mentioned what you had done.
Your thoughtfulness is greatly appreciated.
Shar M., Highland, IN
I received the pulls. I love them very much. I have given your website address to a few people. It is refreshing to have someone be as nice and helpful as you are, and to receive
things in a timely manner. Thank you for all of your help and concern. Take care.
Sincerely,
Julie C., Palm Bay, FL
Thank you very much. I will definitely recommend your company to anyone looking for pulls and knobs. Your customer service is excellent. That's important when doing business over the web. Anyway, thanks again.
Mike W., Manalapan, NJ Got the first batch of handles no problem, and they look great. Looking forward to getting the rest. Thanks so much for your help, and for your e-mails keeping me up to date on the
situation. I will highly recommend you to others in need of hardware!
Jeannette B., Houston, TX Love your website. Best I have seen, not just in that category, but including sites that sell
stained glass stuff, clothes, books, and other stuff.
Karen B., Raleigh, NC Hello John:
Thank you for your expedient reply. Yes, you are right. Billing goes to New Orleans, and
shipping to Baton Rouge. I am very happy to have found your site... I have bought similar products from Restoration Hardware at much higher prices.
Thanks again,
Leslie M., Baton Rouge, LA
To see the Lenape line of porcelain switchplates, please click here.Thank you so much for your quick response. It's a pleasure doing business with your
company.
Enjoy your day!
Allison R., Bethlehem, PA
To see the adjustable center to center Siro Metro pulls,
please click here. Thank you! I have been in touch with John @ eclectic-ware (I VERY good representative of
your product, by the way!) The Home Depot did not have any products readily available, but were indeed willing to special order. I have chosen to order from John because of his EXCELLENT customer service/response.
Jo M., Puyallup, WA
Please click here to start viewing Lenape Porcelian bath hardware and switchplates.
Thanks for keeping us informed! We will take over tracking numbers. Thanks again for your assistance and good service.
Jim S., Midlothian, VA
Please click here to see Quality Doors custom made cabinet doors and drawer fronts. John,
Thank you for the update! The plumber just started today on the new bathroom. I was just
wondering yesterday about the order. Again, you are the epitome of what customer service should always be. I will definitely keep you in mind if I have any other Corian needs in the future.
Thanks and have a great day!
Denise F., Lynn, MA Dear John,
Thanks very much. You've provided a human touch here that most of use thought to be entirely lost in a digital age.
All the best,
Nancy K., St. Louis, MO Hi John,
Thank you for your prompt attention to my order. It's a pleasure to do business with you.
Pete G., Pepperell, MA John,
Thanks for your help... Yes, they are coming to Germany. They are going on an antique German shrunk I purchased at a flea market in Belgium. It should make a really neat
entertainment center. From everything I could find it seems in the Accuride slides are the best on the market. Your Web Site was the best also. It's also been a pleasure!
Rick K., US Army stationed in Germany
Thanks so much !!!! Just refitted our entire bathroom with all of your beautiful products and thrilled to find that you DO carry the GFI plate.
David G., Attleboro, MA John:
Thanks for all your help, installation tips and most importantly, the long screws!!! The installer who put in our new cabinets will be doing the work; I had warned him in advance about the self-tapping screws....
It's always a pleasure doing business with someone who pays attention to the details.
Sheila E., Guilford, CT Thank you so much! I'll be ordering again. I have some projects coming up that I'll need
dresser handles for (3 different dressers). I was thrilled to find your website. Thanks again!
Justina M., Sonoma, CA Hi,
You sound like a very organized, customer-oriented guy, and I'm sure your customers really appreciate it. Even when something goes wrong, a speedy (and humorous) response from an
individual can go a long way toward soothing ruffled feelings, and you do that very well....
Sheila F., Ontario, Canada
Thank you John!! It's been a pleasure doing business with you. The previous towel bars I ordered are installed and look wonderful! I'm very pleased with them - Happy Holidays to you!!
Marni H., Champaign, IL
Click here to view Lenape Classic series porcelain towel bars
Thanks John, and it has been a pleasure doing business w/you. Personal communication makes a big difference...
Larry C., Pleasanton, CA Hey John...
Fed Ex just left... pulls are here! Thanks a million...I'll recommend you to my friends.
Chris A., Visalia, CA John,
Just a quick note to let you know that the marble knobs arrived safe and sound. I have
installed them, and they look terrific. Both my wife and I are quite pleased with the end results.
Thanks for being such a pleasure to deal with.
If anyone asks about our knobs I will be happy to give them your card and tell them about your website.
Kind Regards,
Danny B., Colombia, SC Hello John,
I will watch for the mail at the beginning of next week and let you know when they arrive in CA. I've waited many years to have my very own office at home, which I've decorated with
a grape motif. A few weeks for drawer pulls is nothing! I can't wait to put them on my desk! Thank you for having just what I needed and wanted on the Internet. There was nothing
available here in Bakersfield that even came close to what I was looking for.
Regards,
Rebecca Y., Bakersfield, CA
Click here to view Out To Lunch pulls with grapes and other interesting themes.
Hi John, I received the handles today and I LOVE THEM !!!! thank you !!!
Emily W., Naples, NY
To see the dragonfly handles Emily purchased, click here. Hi John,
The pulls are no longer on the way - they arrived (and were installed) today. They are great, just what we wanted. More importantly, my wife "loves" them. She even suggested that I
send you a message saying how pleased she was with them.
Thanks again,
Ritch B., Danville, PA
To view the Rock Solid pull choices available, click here. Hello John:
You are a gentleman. I will recommend everyone do business with you. It is very much appreciated the manner in which you have conducted this transaction.
Thank you and best regards,
Dennis M., Solana Beach, CA
Hello John,
Thank you very much for all your help! You are very good at your job! Your efforts are appreciated in taking the time to elaborate onto my e-mail, some customer reps would not
have taken the time. Please give this to your boss that your work is highly appreciated and should be acknowledged. I will consider all of the below suggestions and thank you for the
suggestion on the box. I do have something like that as for the box made but not sure its not too heavy for the door that is why I was looking for something else but will stick with that idea now.
I will browse through the other e-mail addresses below and might order other product needed for my home.
Outstanding customer service!!
Thank you,
Kolleen Ann Marie
Thanks for the great service. I had been looking for the bone porcelain switchplates for over a year. Finally while checking another store, I saw them in white again; so I did a search and
came up with your site. It was easy to navigate and had precisely what I've been looking for.... Finally out with the plastic and in with the porcelain!
Donna D., Lapeer, MI John,
Thanks so much for all your help-Ordering my hardware was the least effort of the whole house building "event"!!! I look forward to recommend your company to my friends that are also building new homes.
Thanks again,
Michelle M., Meridan, MS John, thank you for the quick response. I spent last weekend painting the cabinet boxes and
I'm hoping to get an order in soon. I noticed that Home Depot sells Quality Doors, but while their price is reasonable, their selection is limited. I look forward to receiving the quote.
Sincerely,
Greg L.
Hi John,
We just wanted to let you know we received the pulls today and are happy with them. Thank you for your help and your great prices. I will tell as many people as I can about your site
and tremendous service. Thank you again.
Sincerely,
Jimi V., Louisville, KY John,
Thank You for your help. I will be getting in touch with my sister as to the other options. She
has yet to see all of your web site. I am sure she will be able to get a better idea as to what she can do once she sees it.
I will keep in touch when she is finished looking.
Thanks again.
Sheila
Thanks for your prompt and courteous service!
Marcy B., Salem, MA Hi there,
I received the order for the cabinet pulls that I ordered, and I just wanted to drop you a line
to say thank you so much! All parts were there (I was worried at first that I wouldn't have enough screws for all the handles, especially since I wasn't familiar with the break off type)
and they look great in my kitchen, and your prices were the best. I'm hesitant to order things when I can't see them in person and especially when I can't return them, but I was very
happy with the results. Thanks so much!
Sincerely,
Pinata H., Chicago, IL John: I sure do appreciate the time you put into this search. If I ever do find them I'll e-mail you. Thanks again.
Mona C.
John,
Thank you for your help with the hinges, everything worked out fine.
Thanks again,
Charlie L., Mayfield, PA
Thanks so much for your help. I'll see what Campbell can do for me and if their products are distributed locally.
Thanks again,
Doug M. Top of Page |
