a) Damaged merchandise upon delivery
When you receive your product, if anything is discovered damaged, contact us right away. Even on direct ships, contact us, not the manufacturer. If you contact the manufacturer, most likely they will just tell you to contact us. And please let us know right away. In most cases, we will be filing a claim for damage with the shipper. We pack items quite carefully and well under 1% arrive with a complication. Damage MUST be reported quickly. If we hear about it weeks after you received it, it can lessen our chances of filing a successful claim. And on direct ships, many manufacturers do not accept damage reports past 5, 10, 20, or 30 days, or whatever their individual policies are. So please, if something arrives broken, tell us right away. Arrangements will be made to have replacement items sent to you. Sometimes proof of damage will be required by e-mailing us photos of the product and shipping box. UPS may require surrender of the broken product for proof and they will pick it up. Retain all shipping containers and packing materials.
b) Merchandise found to be defective
Defective merchandise is NEVER the customer's fault. And it should be this way for every business on the planet. When you receive your product, and it is defective in appearance, workmanship, or function, report it to us right away. Do not delay in reporting it. On direct ships, we will inform the manufacturer and replacement item(s) will be sent. Many manufacturers will require the defective product to be sent back to them, and will make arrangements to collect it. If shipped from us, we will make arrangements for replacements and the collection of the defective merchandise. We must verify that the items are defective. Items that are not defective and returned to us on the pretense that they are will result in all shipping charges and restock fees being applied. If a color option or finish is not to your liking, that is not a defect.
c) Cancellations of custom made and non-returnable/cancelable merchandise
When placing an order for custom made products, after we acknowledge your order, and process it with our manufacturers, cancellations will not be accepted. This applies to products from Woodmont Doors, WalzCraft, Rock Solid, Arthur Harris, and C&R Woodcrafters. These companies make products to order, to special sizes, from special or rare materials. Thus when you place your order, and we process it normally pretty quick, the manufacturers place it into their production schedule. Some take a few days, others may be a few weeks, but all do not allow cancellations once production has begun. Additionally, these same companies mentioned do not accept returns. All products shipped from them, directly or from us, are not returnable. Custom configurations may never be selected the same way again. The non-return policy of these companies are their policies, and we have no control over their rules. This is also why all the above do not have minimum orders. They allow us to order one of anything for you to check it out first. Better to order one knob or cabinet door to make sure you like it before ordering 20 to 100 and being stuck with them.
d) General returns of merchandise
For the following product lines, these are the terms we have to follow based by manufacturer. Each has their own rules, so we will define the rules as each applies. We cannot just generalize it.
d1) One rule we can generalize is product that we choose to stock due to repeat sales or popularity, is normally subject to a 15% restock fee when no new purchase is made in conjunction with the return. If you are planning an exchange, and the item(s) being sent back is part of our routine stock program, a restock fee minimum of 7% will apply. We can reduce the normal 15% to 7% depending upon the product line. A few things like Hera light replacement rings, lenses, and bulbs and replacement towel bars are subject to a 25% restock fee regardless.
d2) Another rule we can generalize, is that no returns under $8 will be accepted back. There is a minimum cost associated with re-checking in a product, inspecting it, possibly preparing it for resale, and then of course time spent with the initial sale. So items, or multiple combined items, under $8 in value, are not returnable.
d3) The following restock charges apply to these product lines. AC Products bath hardware: 15% restock on the popular pieces we keep in stock, 35% restock on all odd colors and special order pieces. They have a ton of choices. Accuride products are restocked at 25%, and most are set up as direct ships. Bucksnort Lodge Products are restocked at 35%. Classic Brass at 35%. Doug Mockett products normally just 10% restock. Expo Design at 25%. Hafele at 25%. Hera Lighting stock items are restocked at 15% and we do stock a lot of Hera. Special order Hera lights and abnormally large quantities of items special ordered will be restocked at 25%. Lenape at 15% since we stock most of the line. No returns on Lenape closeout items. All sales are final on their closeout merchandise. Omega-National Products 15% on stock items, which is most of what we show. 25% on non-stock items. Rev-A-Shelf restock is 25%. Schaub restock is 35%. Siro Designs is 25% restock.
Returns must be packed well to arrive to us or the manufacturer safely. They must be in new and unused condition. If product was installed or used, it is not returnable. This applies to all product lines.
All returns of "NON-STOCK" items must be made to us within 30 days. If your order was direct shipped, an RGA number will be required, and most likely the return will be going back to the manufacturer. If you wait past 30 days, many manufacturers will NOT accept it back. Everyone has rules, and we have to follow them. Return credits will be applied upon manufacturers acknowledging receipt of the return. And that can be a few days to a couple of weeks.
All returns of "STOCK" items that we choose to keep in stock, will need to be returned within 90 days. We do not issue RGA's in advance for just our stock items. We would like to know in advance that the return is on the way, but that is not critical. Any items sent back outside of 90 days will be at our discretion to accept the return or not. Best thing we can suggest, please be certain about your purchases. And should you need to return something, please let us know at your earliest convenience. Returns are not a pleasant thing. The better we can communicate about it, the easier we can make it.
On every product line we offer, there is no minimum order. A few companies have a small order fee on tiny orders, but they have no restriction on purchasing just one whenever you want to check it out first. Companies that do charge small order fees will be noted on our various web pages. There are only 3 of them. All the other manufacturers we represent are very friendly towards shipping small orders.
Any and all return shipping costs are the responsibility of the customer. We will cover shipping costs only if an error was ours. And of course if we do make an error, there are no restocking charges. We would never charge someone for our mistake.
All inbound merchandise will be shipped within 1 to 2 business days upon receipt of merchandise from the manufacturer. Eclectic-ware makes no promises of delivery times and is dependent upon manufacturers' stock and production times. Many of the knobs and pulls shown in this site are produced by the manufacturers as orders are received for them. Some manufacturers' lead times range as little as 4 to 6 days and a few range near 3 to 6 weeks. You will be notified as to when the hardware is estimated to ship. Items in stock can ship sometimes the same day that you place your order and will usually ship by the next business day.
Eclectic-ware will ship via UPS Ground and air, Fed Ex, USPS Priority Mail, or US Mail, whichever offers the best travel time, best price, and best safety for each package to your locality. All packages will ship via standard ground transportation unless noted by customer to ship via air freight. Some items require more careful handling, and we use the freight carrier who has proven well to protect such specific items. Customer is responsible for outgoing freight charges. Please allow several days for delivery depending upon your distance from Florida, USA (most continental shipments take 1 to 6 days). Overseas and Canadian shipments may be subject to customs regulations. The most economical freight carrier will be utilized to help keep your shipping cost down.
All packages must be paid for in advance of shipping via American Express, VISA, Mastercard, Discover, or check/money order. COD shipments can be sent, but only to business
locations. We cannot ship via COD to residential addresses. Next Day Air and Second Day Air shipments cannot be sent via COD. Expedited shipments must be prepaid before shipping.
(Page last updated May 2016)
For some specific shipping rate calculations (shown by example, not a real-time calculator), please select this link.
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3110 Turkey Walk Lane
Wimauma, FL 33598 USA
(Greater Tampa to Sarasota area)
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