If you are ever uncertain about how to order any of the hardware that we offer, especially the custom configuration hardware, please call or contact us. Some of it can be confusing.
We are a customer service oriented business, and you can place an order via these methods:
On-Line: Our entire website was updated to an SSL secure website in June 2016. Our on-line ordering form, and a few other tailored versions of it are now on our website instead of a different secure site. We will be taking strides to rewrite our website to make it mobile friendly, and we are looking into a shopping cart. It is a huge undertaking. For now, our ordering form is the way to order on-line. It is secure, you will type in your part numbers, and it does not automatically compute a total. Product prices are shown on the 200+ product web pages on our site. There is a check box on the form to request a total first if you like.
For Arthur Harris orders, please use the special Arthur Harris ordering form.
For completion of cabinet door orders, please use the door ordering form.
For wood switch plate orders, please use the wood switch plate order form.
All other product lines, please use our Main On-line ordering form.
Order by phone: 813-633-7544 We gladly accept phone orders. Yeah, many websites don't, but we do. Mainly because we offer custom made cabinet doors, custom made handles and Corian products, Custom made this ... and that. There are a lot of not-normal off the shelf type products. And when it comes to Hera Lighting systems, many of our customers need tech help. So we offer it.
To place your order over the phone, call us at 813-633-7544. Our phone hours are Mon-Fri, 9 to 5, in the Eastern Time Zone. We are in Florida. When we are in the office on Saturdays (which is sporadic), we will answer calls on Saturday.
We do have a smart phone too that will accept text and pictures. That number is 813-362-7898.
Order by FAX: 813-634-3400 Yep, we know the FAX will one day follow the dinosaurs. But we still got one. You can fax your own document, or use our FAX Ordering Form. The Fax machine is secure. It is safe to add your payment information to the page(s) you send us. It is right next to my desk in my one-person lonely office. Okay, one person and four Pugs.
Order via US Mail: Back in the days of the 1950's to the 80's when mail order catalogs were the thing, people really did mail in orders. Some customers prefer to pay by check or money order. Some do not like using a credit card over the phone or on-line. Many business customers want to pay by company check. We accept mailed in orders. And we accept checks and money orders.
But please, e-mail or call us first so we can quote the order, and quote the shipping cost. (For Florida shipments, we need to calculate the sales tax too.) We do have a Mail in Order Form. But you can use your own written or typed page. Please be certain to include your full address, phone, and e-mail so we can confirm receipt of your letter. Our address is in the bottom left corner of all our web pages.
E-mail, hmmmm? Or Texting: Here's our thought on that. Yeah, we got one. You can e-mail us your order. We do suggest that you NOT INCLUDE credit card info if just a plain e-mail. Although 95% of the e-mails will be fine, and not get lost or misdirected, it is just not wise. E-mail us your info, product info and quantities, and we will call you for your credit card info, or you can call us.
As for texting, I have no idea how I would print out a text from my smart phone. If you are going to send from your phone, send it to our e-mail address. Our e-mail address is EWsales@eclectic-ware.com
We have NO MINIMUM ORDER, order what you need for any product line. A few of the manufacturers that we distribute for do have minimum orders, some have small direct ship fees. Just a few of them. And we note that on the ordering info for the product lines that do this. The majority of Manufacturers are quite polite about handling small orders and direct ships. We have a lot of good companies.
Shipping Charges: Shipping estimates (summary below, but the link will take you to a page with actual examples of shipping charges)
We are very good at calculating freight in advance if you would like to know prior to ordering.
Most orders will ship via UPS Ground. Most domestic one and two pound packages we ship via Priority Mail because it is much lower cost. Packages shipping to US States or territories off the North American continent are generally shipped via Priority Mail with tracking and insurance.
We can ship via FedEx Priority Overnight, Standard Overnight, 2-day, and 3-day Saver upon request, and also via UPS Next Day Air, 2nd Day Air, and 3-day Select. This is done per your request, otherwise UPS Ground is the default method.
Air shipments are premium services and thus more expensive than UPS Ground shipping.
Orders to Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands, will ship via Priority Mail, with insurance. Priority Mail is a very affordable option to these areas.
Our policy is very straight forward. We do NOT share any information with anyone!
Whatever data you send to us, stays with us. For direct ship orders of certain custom hardware, we submit your shipping address to our vendor so they know where to ship it. We have a couple of vendors that ask for phone numbers - only so they can place them on the UPS shipping label. They are instructed not to do anything else with your phone number. On rare occasions, we do give a vendor permission to call a customer if crucial clarity is needed on a custom hardware order. But this is very uncommon.
We back up our data in-house. We refuse to use any on-line back up services. Your information stays with us, not some web storage facility. So to cut to the chase, whatever info you send us is kept safe and confidential. We do not have e-mail lists. We do not buy e-mail lists. We sell no e-mail addresses. We believe in treating you how we like to be treated. And we don't want our information in the wrong hands, and we respect that of every one of our customers!
John W. Wagonis
Owner and operator of Eclectic-ware
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Solve your odd size hole center to center problem.
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All our hardware products are available to everyone: woodworkers, cabinet makers, designers, tile-setters, contractors, and Do-It-Yourself homeowners.
We are aiming to make our website mobile friendly. It will take some time. We offer a lot of custom made hardware..
3110 Turkey Walk Lane
Wimauma, FL 33598 USA
(Greater Tampa to Sarasota area)
© Copyright 2000-present ~ John W. Wagonis | Established Dec. 2000 | County license # 146460
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Are you a little lost?
813-633-7544 main line -- or 813-362-7898 cell
for phone orders, product questions, & design assistance.
We are a cabinetry and bathroom hardware supply store open to everyone!
Please remember the hyphen (-) in Eclectic-ware and in our web address: www.eclectic-ware.com