The format of this page was redesigned on May 5, 2003. We are no longer posting actual questions received. We are stating general answers to the most common questions we get. This page will
be categorized as follows: Decorative cabinet hardware questions: knobs and pulls
Switchplate and bath hardware questions
How to place an order & site navigation questions
Shipping or freight calculation questions | Freight calculation examples
Ordering information page questions (shopping cart)
Product information questions: Accuride, Hera, Rev-A-Shelf, Omega, Rock Solid, Lenape, etc.
Custom made cabinet door and drawer front questions
Scroll to the top to click on any manufacturers section link in our web site. Decorative cabinet hardware questions: knobs and pulls
Q. In answer to do we sell 'ABC' kind of knob or cabinet pull?
A. We offer knobs and pulls in the following materials:
Granite knobs and pulls from Turned In Stone. Other stones available, customers can supply their own Marble, Limestone, etc.
Wildlife, forest, nautical, sports and fish themed knobs from BuckSnort Lodge & Premier
Hardware Designs.
Corian®, Gibraltar®, Earthstone®, Formica Solid Surface®, Hi-Macs®, Staron®, and Avonite® knobs and pulls from Rock Solid.
Pewter knobs and pulls from Glover & Smith.
Porcelain (ceramic) knobs and pulls from Lenape and economy choices from Amerock..
Stainless steel knobs, T-pulls, and bar pulls from Arthur Harris. (Top of the Line 303 grade stainless steel)
Stainless steel arch pulls, wire pulls, slant pulls, and knobs from Siro Designs.
European Railing pulls from Siro, also from Arthur Harris (stainless steel).
Solid Brass cabinet knobs and pulls from Classic Brass, Schaub&Company, and Siro too.
Solid Bronze cabinet knobs and pulls from Classic Brass and Schaub&Company.
Kids knobs from Amerock - Accent'z collection.
Tropical fish, dolphin, and hand painted knobs from Siro Designs.
Theme knobs from Premier Hardware Designs, Siro Designs, Schaub&Company, BuckSnort Lodge, and Glover & Smith.
(Themes such as animal lifeforms, insects, vegetables, fruits, seashore life, forest twigs, and other odds and ends.)
Wood knobs and pulls from Siro and Amerock.
Solid steel commodity priced pulls in multiple metallic finishes in the Siro Penny Savers collection. Q. Do you stock many cabinet pulls?
A. We have set up avenues to bring in most products
quickly. We stock some of the more requested knobs and pulls. For the custom knobs and pulls, most are set up as direct ships. It is very difficult to predict who will want what color granite knob or which Corian pull
with which metal accents. Custom hardware is ordered as we receive orders. And we place orders right away without delay. Q. What are the general lead times?
A. They vary by manufacturer. Some are as little
as a few days, most are 1 to 3 weeks. We have a couple of vendors that make their hardware to order and they can take 3 to 5 weeks in some cases. We will always give estimated lead times when you order.
Q. Do you have oddball sized pulls? Unusual hole centers?
A. Yes, check out our Weird hole center to center page for quick reference to various measurements.
Q. Do you have arch pulls, bow pulls?
A. Yes, Siro Stainless Steel Collection, Siro Metro collection. Classic Brass Classic Collection too. Q. Do you carry bar pulls, European Railing?
A. Yes, Siro European Railing and Arthur Harris Stainless Steel bar rails.
Q. Can I order just one knob or pull?
A. Most certainly. We encourage sample orders when you are not certain how the knob or pull will look in your kitchen or bath. TOP of page Switchplate and bath hardware questions Q. What kind of switchplates do you sell?
A. Solid surface plates from Rock Solid. Made of Corian, Gibraltar, Earthstone, Formica, Hi-Macs, Staron, Meganite. Other new
solid surface material can be used, please inquire. Custom configurations.
Wood switchplates from C&R Woodcrafters. Unfinished, tung oil, stained, or clear coated. Custom configurations available. Sizes up to 8-bank wide or larger.
Porcelain (ceramic) switchplates from Lenape. Pfaltzgraff Accents patterns too.
Stainless steel and aluminim swithplats from Metro Metal Works.
Aluminum Diamond plate switchplates from Blazin' Cool Parts.
We are looking for a source for other metallic switchplates.
Q. Do you make custom switchplates?
Rock Solid can make solid surface switchplates with various standard configurations in any order. Oversized plates and special cutouts have to be quoted and do carry a premium
price.
C&R Woodcrafters will produce their wood switchplates just about any way you ask. Most pricing information for special options is posted in that section of our web site.
The Lenape switchplates shown on
our site is all there is in porcelain. No custom jobs are produced. These plates are made from molds. Q. What kind of bath hardware do you offer?
A. Porcelain fixtures from Lenape. Much to choose from.
Matching solid surface material bath hardware from Rock Solid.
Granite towel bars, towel rings, and TP holders from Turned In Stone.
Modern towel bars, TP holders, pole systems from Siro Designs. Q. Do you have black ceramic bath hardware?
A. Yes, check out the Lenape Carrousel collection. Also see their Professional by NJP and their recessed bath hardware. Q. Do you carry glass shelves?
A. Yes, Lenape tempered glass shelves, free floating mounts. Also Lucite bath shelves. TOP of page How to place an order questions & site navigation questions Generalized answer:
you can order on-line, by phone, by fax, mail order, or submit most of your data via e-mail. Select this link for more information on the five ways to order with us.
Q. How do I copy my data into your on-line ordering form?
A. We ask that you jot down notes as you review our web pages. Our on-line ordering form is not a shopping cart, you will need to manually type in
your data. Which is what you do in a shopping cart too, but in our form, you will have to type in quantities, part numbers and descriptions if more clarity is needed. It is simple to use, and of course you can call us
too if you do not wish to order on-line. Q. Do you have a site search feature?
A. We are looking into a general search box for phrases found on our site. For now we have a Site Navigation Page which outlines most of the products, text only for quick downloads. If you do not find a reference for what you are looking for, e-mail us. Q. How do I know what data to submit to properly place an order with Eclectic-ware?
A. In most every section of our web site, we have a how to order page
for that brand of hardware, or ordering instructions near the bottom of the page. Specific answers and outlines for that product can be found there. Please do note that there are multiple finish options, combination
pieces, and size options for many brands of hardware. Please ask any questions you like during or prior to ordering. Q. Can I order samples first?
A. Most certainly, we have no minimum order. And we
encourage samples for custom made hardware and even the mainstream hardware. We know it is difficult to completely determine the look of a piece of hardware from an image on your computer screen. It is better to order
one or two, rather than a bunch if you are uncertain. Solid surface hardware and marble and granite knobs are nor-returnable. Please do order samples if you are uncertain.
Q. I have a Corian countertop, will the Corian knobs and switchplates match?
A. You better believe it. Rock Solid uses the actual Solid Surface material to make their hardware. If you want Sandstone or Oceanic,
etc., that is what you will get. It will be an exact color match. TOP of page Shipping or freight calculation questions
Q. Can we see examples of freight charges?
A. Yes. We are aware of companies charging outrageous freight rates, that we decided to post many examples of freight charges we apply to orders. Follow this link to that web page. Q. How do I know how much freight will be?
A. We can estimate it prior to ordering
if you like. The way we calculate the freight charge is by your zip code and the weight of the package. If real light, we will utilize Priority Mail to save you money. UPS ground is our preferred carrier and we will
charge you the fair UPS rate. Too many companies try to profit off freight. Freight is not a salable item. It is not meant to make a company money. Any company that shows you a tier structure for value of the order to
the increase in freight can be ripping you off. If we ship a 20 pound box to Georgia, it will cost less than shipping the same box to California (we're Florida based). Distance and weight determine freight. The same is
true about value. A $500 order weighing 7 pounds and a $10 order weighing 7 pounds have the same freight cost! We will add insurance for valuable orders, and the UPS charge is 65 cents per hundred dollars after the
first one hundred.
If you are worried about being gouged, don't be. We will estimate the freight in advance if you ask. And we treat our customers fairly. Q. What about shipping outside the USA?
A. We
compare rates before shipping out of the Country. In most cases we use International Priority Mail, or International Express Mail due to the attractive rates the US Postal Service offers.
For Canada we will ship via
International Priority Mail or via UPS, whichever is the best rate for your area.
Alaska, Hawaii, and US Territories we use domestic Priority Mail mainly. It is a great rate in most cases. We can ship via UPS blue
label or overnight if you request it. Q. Do you air ship packages?
A. Yes, upon request. We will also give you additional information, such as, packages going from Florida to most of the US Southeast is
2-day travel. If you ask us to send it UPS 2nd day air, we will tell you that normal ground is already 2-day service. We are not going to charge you for something when there is no need to send it second day. We are
customer service oriented and we will always inform you of your options and how to save you money. TOP of page
Ordering information page questions (shopping cart) Repeated question: Q. How do I copy my data into your on-line ordering form?
A. We ask that you jot down notes as you review our web pages. Our
on-line ordering form is not a shopping cart, you will need to manually type in your data. Which is what you do on a shopping cart too, but in our form, you will have to enter quantities, part numbers and descriptions
if more clarity is needed. It is simple to use, and of course you can call or fax us too if you do not wish to order on-line. Q. Why don't you have a shopping cart like other web sites?
A. We could set up a
shopping cart, but with all the custom hardware that we now offer, there would be over 4 million part numbers. AND WE WOULDN'T CATCH MISTAKES IF PROCESSED AUTOMATICALLY BY A ROBOT. Several examples:
1. Accuride
Flipper door slides, sometimes hinge plates are forgotten, sometime extra connecting clips that are not needed are added to the order.
2. Hera Lighting, we compare the number of SlimLites or other lights to the
connectors, power cords, touch dimmers, etc. If your configuration looks odd, we question it! A robot wouldn't.
3. Rock Solid or Turned In Stone custom hardware. Both are nonreturnable. We use optical mouses on
our computers and set them at maximum acceleration. If when selecting your Corian color your mouse accidentally lands on Azure instead of Aurora, you will get the wrong color knobs! Nonreturnable knobs.
4. Wine rack lattice is used in pairs, sometimes only one piece is ordered.
5. Lenape items come in a host of colors. Remember the mouse jumping thing when selecting color options?
6. Wood switchplates come in
hundreds of possible combinations, wood species, grain selection, edges, sizes, etc.
These are common oversights with orders we have received. We do not want to send a wrong or incomplete
order. It is NOT our goal to cost you extra freight, time, or aggravation. So for now, we will manually review every order we receive. That is part of our customer service! We dare other companies to follow suit.... Would you like to see some of our testimonials of customer satisfaction? Q. Your on-line ordering page came up with a page cannot be displayed error. What's wrong?
A. We have
been told that certain browsers can bring up this error message on secure sites. We do not fully understand the wonderful world of computer glitches. If you encounter this error, click your browser back button, your
data is still in the form. Click submit a second time. It always seems to work the second time if the first doesn't. It is aggravating to us as well. Your order will not be duplicated. We do look all orders over for
clarity and in 8+ years, we have received less than a dozen duplicated orders and we have never ship doubles. We catch them or call you for clarity. We do see incomplete orders come through followed by another
submission with the rest of the data. We are smart enough to put it all together ... or call you. TOP of page
Product information questions: Accuride, Hera, Rev-A-Shelf, Omega, Lenape, etc. Q. Do you provide tech support or can you answer my questions about....?
A. We educate ourselves on the products we offer.
We do not like receiving the answer, "I don't know." And thus we do not use it ourselves. If we do not know, we will find out for you. Our owner is very knowledgeable about the products. He will answer your questions or
find the answers to them. It is best to summarize your questions in an e-mail. If you would like to call or fax us, that is quite all right too. We use to have longer than normal business hours to accommodate our West
Coast friends and those that work late. Now we generally stop answering the phone by 6 PM. Sometimes we will answer e-mails later than that, or by the next day. TOP of page
Custom made cabinet door and drawer front questions Q. Why can I not find prices for your custom made doors on your web site?
A. We like to take care of all door
quotations ourselves. The reason why is: every series of Quality Doors is priced differently, every door design carries a different price, every wood species. Some pass profile and edge profiles create different prices
structures. With 3 to 6 variables for possible door configurations, we would prefer to quote it ourselves. It avoids miscommunication later.
An example: Design 700 C2-113 is priced at $12.70 per square foot. Design
701 C2-113 is $13.70/sq. ft. Design 700 V3-141 is $14.80/sq. ft, Design 700 V3-205x is $17.80/sq. ft. The door design, pass profile, and edge change the square footage pricing. We respond to door quotations quickly,
generally in several hours up to 3 days maximum. We do try to be quick with every one. Please review the checklist at the bottom of our Quality Doors pages. There are helpful reminders for data required for an accurate
quotation. And with the wood doors in the other series, there are hundreds of thousands of potential square foot prices. Q. How long do door orders take?
A. We order right away when we receive a door order.
Thermal foil (RTF) doors usually are less than 2 weeks production, then shipping time to you. Unfinished wood doors are about 2 weeks plus travel. Finished wood doors are almost 3 weeks plus travel. Larger orders do
seem to take a day or two longer production time. When Quality Doors confirms the orders we place, we always update you with their estimated ship date. All door orders are set up as direct ships to speed up travel time
to you and to keep the freight cost to you much lower. Quality Doors has very low freight charges due to their volume. Q. What is face frame cabinetry?
A. For an easy explanation, select this link to view 2 diagrams explaining it. TOP of page Go to the Eclectic-ware main product selection page
or try our Site Navigator This page was last updated April 2009. |
