Testimonials from our Eclectic-ware Customers
Ordering and Company Info
We have been in business since December, 2000. And we look forward to providing everyone with "exceptional" customer service ... and great cabinet knobs, drawer pulls, ceramic bathroom hardware, under cabinet lighting, kitchen cabinet doors, and various kitchen & bathroom accessories!
John W. Wagonis
Also pictured, T'ai Chi on the bench, and Kanji Wu in the front.
Below are words of praise that we have received from homeowners, business customers, and tradesmen thanking us for the help that we have provided over the years. These are testimonials that we have received long before social media started playing a role in reviews and sharing info. So look for us on Google Reviews too. We have reviews on other sites also such as the BBB and many forums. We do not have a big presence on Yelp, so anyone willing to review us there, we would appreciate that. We need to grow our social reviews and shares. Thus there are sharing buttons in the footer of all web pages. Hint hint.
(If planning on printing this page, note that it is very long.)
(If planning on printing this page, note that it is very long.)
We do ship orders worldwide. Many of our testimonials are also from our customers in Australia, Europe, and Canada, as well as the U.S.A. The below date back all the way to 2001, chronologically backwards. Current testimonials we are just allowing the wonderful world of social media to take care of.
We still add some recent testimonials from customers on this page for customers who cannot do so on Google, or for those who just like sending us kind words via e-mail.
Hello, John – this is Kay Demaso from Quiet Pleasures Jewelry in Andover, Massachusetts. You and I have spoken several times over the last dozen years or so when I have needed replacement Hera lights for my showcases, and you have been so helpful each time I have called, with easy to understand descriptions and good advice. I could have written this in "write a review" on your Google business listing or added to testimonials but I have seen your website and the impressive amount of work you have put into all those descriptions, etc., so I definitely have the impression that you sure have a LOT on your plate in any one day and wanted to email you instead. You recently helped me order Hera Elite LED fixtures for my showcases and I love them. My showcases are so bright and I love the streamlined look of the lights. I am writing belatedly to thank you for your help but the sentiment is no less sincere. In a world where the term "customer service" has more often than not become an oxymoron, you have proven that excellence in customer service is not a thing of the past, and I thank you for that. I wish you well.
Kay Demaso, Quiet Pleasures Jewelry, Andover, Massachusetts (May 2023)
P.S. If you'd like to copy the content of this message into either testimonials or Google Write-A-Review, feel free to do so!
(We kept Kay's full name in the testimonial above, and a web link because hers is a business to business referral. We hope to send some customers her way. Testimonials below, we always omit the customers last name for privacy reasons.)
Good Morning John
Thank you for your speedy and timely shipping of the towel rack assembly. It arrived yesterday the 29th. Also I really appreciate the tip on the Loctite product. I'm going to pick it up today.
It's been a pleasure working with you on this project.
Clay F, Margate, FL (some time in 2022)
I want to thank you for your efficiency in getting the Loox LED Lighting 12 volt puck style cabin lights to me! My husband and I have ordered these lights from you before and had the same positive experience. So much so, that I keep your contact info handy in the drawer next to my computer. You are doing a fabulous job and I highly recommend your business to everyone. (I apologize that I don't have a Google account and hope that you can use this recommendation in some fashion on Google or elsewhere.)
Gail S., Burlingame, CA (from July 21, 2021) Loox 2020 LED light
Hello Mr. Wagonis:
I do not want my name and profile shown on the Google review but I do want to give you a "five star" plus rating.
Your web site is the most informative product description I have ever used. Your detailed instructions on product and procedures are excellent.
Your response to customer questions was very quick and helpful.
Your company is running a "tight ship" and as a customer I sincerely appreciate that. I will have no problem recommending you to anyone.
Wish you all more success in the future.
J. P., Oregon (from April 28, 2021)
Dear Mr. Wagonis,
Fourteen years ago, I ordered cabinet doors from your company for a bookcase my husband had built. The ordering process was easy, and you walked me through all the questions I had about measurements and where to place the holes for the hinges. I was thrilled with the doors when they arrived and, fourteen years later, they still look beautiful on my bookcase.
About a year or two later, my husband built a matching bookcase on the other side of the fireplace. By this point, I had three kids and a couple of jobs. I never got around to ordering the matching doors. Year after year, I thought about ordering those doors, but something else always needed my attention. At one point, I believed your company had closed, which made the idea of ordering the doors seem even more impossible. This summer, I came across the old email that I had printed out, and decided to try again. When I typed in the address, I was so pleased to see the familiar website, just as I had remembered it. Although I was concerned that because you were no longer using Quality Doors, I might be unable to match my current doors, I took the risk and ordered six new cabinet doors to match the ones I already had.
You responded quickly, and I received my hinges within days. Today my doors arrived, and I held my breath as I opened the carefully wrapped package. The doors are just beautiful, and a perfect match for the ones I ordered fourteen years ago.
Thank you so much for offering such a quality product, and excellent customer service. I am certain I will order from you again, and I will not wait fourteen years until the next time!
Elise R., Pelham, NY - Woodmont Doors (cabinet doors for entertainment centers)
Hi again John,
Just thought I'd let you know that the door/drawer knobs/handles arrived today and are now fully installed andlooking fantastic. Very pleased indeed. Now looking at replacing more door and wardrobe knobs/handles throughout the house so I will definitely order with you again if you stock what I'm looking for.
I won't hesitate in recommending you to family and friends.
Thank you very much once again John,
Len B., Montmorency, Australia - Siro European Railing Handles
Not only were you incredibly helpful when I was trying to place an order, but my new glass corner shelves arrived lickety-split and they are installed and look FAB. Thanks so much for all your help, your fair pricing, and promptservice.
Sylvia H., Falls Church, VA - Expo Design Corner Clip Shelf Kits
I received my order today, September 30, 2011, I am very pleased with the quality and efficient service.
Rene C., Ireland - Cabinet Hinges
My handles have arrived, they are better than I imagined. Thank you for supplying them, I will certainlyrecommend your company to friends and keep you in mind for future projects.
Jo W., Delanys Creek, Queensland, Australia - Siro Penny Savers cabinet pulls
Thank you for providing the extremely quick service that you did! The recessed TP holder made it here in excellent condition today, thanks to some really great packaging. As for the unit, it fits perfectly and the color wasright on. My husband and I are very happy with your service. Be assured that we will pass your company's name along to those we know who are doing renovations or new builds. You guys are life savers, as none of the localhardware outlets carry these types of items anymore. I look forward to doing more business with you in the future.
Diana R., Oakdale, CT - AC Products Recessed Toilet Paper Holder
Thank you Mr. W,
My order was delivered today and all is as I had hoped. Thank you for helping me complete my master bath.
Ed B., Maspeth, NY - AC Products Recessed Soap Dish
Goodies arrived today. Excellent service so thank you very much. They are exactly what I wanted. If you ever need a reference from Australia give my name.
Catherine F., Middle Park, Victoria, Australia - Siro Pulls
Thank you so much for such a brilliant service. Who would have thought living in sleepy rural Shropshire, Englandthat the only place on the internet where I could find this exact size of glass I needed was in Florida, and you were happy to ship it to me?
Thank you very much for your efficient service.
Nigel P., Shrewsbury, England - Hera Replacement Glass Lens
I am writing, albeit rather late, to thank you for the rather quick delivery of a loo roll holder which I ordered. It took10 days to arrive during a time when parts of the UK took as long just for international mail! While the cost was severe, thanks to safe delivery costs, I'd have no problem recommending your outlet to people after decentceramic bathroom ware. Please keep producing this quality stiff, as I can't find it anything like it here in the UK or Europe. Once again, thanks to you and your team.
Mark B., Blackpool, Lancs, U.K. - AC Product Ceramic TP Holder
Thank you, John, for coming through! My product was received as needed and on time. I installed it in minuteslast night and it is perfect. I will gladly recommend this to my neighbors and friends. Best wished for your continued success!
- Chuck S., Richmond, VA - Lenape replacement towel bar
Thank you for your message. The item arrived this morning and is exxactly what I wanted, but ceramic is no longer available in the UK, so I'm really pleased you were able to supply.
I will certainly recommend your company to others.
Alma B., Preston, Lancashire, U.K. - AC Product oval TP holder
I just installed the Lenape replacement bar and it fits perfectly. When the original bar broke, I thought I would never be able to fix it without damaging the tile worj. I am so grateful that I found your company online.
Dianne D., Norfolk, VA - Lenape Re-Place-A-Bar
Thank you for packing the items so well. Nothing broke and I was so happy to get them! They were just what I needed for the big hole in the wall!
Eileen F., Spring, TX - AC Products ceramic soap dishes
Thanks for expediting my order. Your assistance is much appreciated...I would be happy to pass on info on yoursite and the products you provide. It was a pleasure working with your company.
Jim T., Silver Spring, MD - Hera Lighting KB12LED under cabinet LED lights
I received the spring loaded towel bar! What a great invention this was! It certainly saved us from breaking some tiles...
Thank you, and wish you all the best in 2011!
Gina B., Toronto, ON Canda - Yes, the ever popular Lenape Re-Place-A-Bar scores again
Just wanted to let you know my handles arrived safely and promptly in Sydney, Australia last Thursday (17/12).Sorry for my slow response. We have been moving house. The handles look great on our cabinet. Thank you very much for your help throughout. Wishing you and your family a lovely Christmas.
Jenny, Sydney, Australia - Siro Cabinet Handles
I just wanted you to know that because your excellent customer service well over one year ago, I am now going toorder more cabinet knobs from you. In 2008 I redid my kitchen, now it is the bathroom--so it won't be as large an order, but I did return!
Zoe Z., Ft. Wayne, IN - Rock Solid Corian cabinet knobs
I just wanted you know that I received my order today and that everything shipped well. I am very pleased with my switch plates! Thank you so much, I will definitely pass on your website to others in need.
Judy W., North Charleston, SC - Lenape Bathroom Hardware
Just to let you know that we received the recessed soap dish, it worked out perfect.
All the best,
Alex & Drew, London, UK - AC Products recessed soap dish
Thank you again John for giving our order such prompt attention, we do appreciate it and will be sure to tell othershow easy and swift it was dealing with your company.
Leanne, Australia - Siro Nuevo Classico
Just a short note to let you know the above has arrived in good order so thank you very much, we have 2 lots of friends that are going to be doing bathroom renovations soon. We have told them all about you, so hopefully theycontact you in the next few months. Once again, thanks for the service.
Bob and Irene, Australia - Turned In Stone bath hardware
Thank you very much for responding so quickly.
I like your company.
The type-740 Corian pulls have been just the ticket. Really makes the cabinetry and matching Corian countertops standout, and they don't catch on anything in a galley kitchen where space is at a premium.
I hope to do more business with you in the future. I will endorse you to anyone who inquires.
Ira - Rock Solid Pulls
I received my order today, and they are as good as I hoped. I gave them to the workshop foreman for the company making my kitchen, and he is also impressed. He now has your web address. Thank you for yourexcellent service and for providing a key component to what I hope to be a timeless kitchen.
Alasdair, North Greelong, Australia - Siro drawer pulls
Just wanted to thank you for the prompt service in providing the tumbler holders.
I had checked with every tile supplier in the Cincinnati area and no one could even tell me where to look, exceptfor one supplier who told me about AC products, which is how I found you.
Greg, Ft. Mitchell, KY - AC Products Recessed Bath Hardware
I just wanted to thank you for being such a great help in answering all my questions. As well as responding to my estimate as fast as you did, I was still online when you responded! That has to be record breaking time for aresponse from any company. So kudos to you!
Because of your timely response and great help, I placed the order right then without even checking prices atother companies. You have made your company shine and are a great asset to them. (You should post this letter, so you have bragging rights!)
Sincerely best wishes,
Karla, Shoreline, WA - Woodmont Doors Kitchen Cabinet Doors
Thank you so much for the knobs. They are absolutely perfect, as well as being much cheaper and easier than searching all over town for something I would never be completely satisfied with!
Thank you again, so much!
Nicolyn H., Omaha, NE - Siro Flowers Knobs
I am writing you to let you know that I am very pleased with the product I bought from you.
It arrived yesterday and I installed it last night. It was exactly like your website described. It went in without a hitch.
The hardest part was finding my small coping saw that I used to trim it to size.
I will tell others about my experience and I will definitely shop with your company for my future needs as well.
Clyde P., Fleming Island, FL - Re-Place-A-Bar replacement towel bar
Just to let you know the handles arrived safely in Australia and have been fitted. They look wonderful. Thank you for your efficient service and top quality product.
Josephine K., Inverell, Australia - Turned In Stone Architectural Series Granite Handles
Dear Mr. Wagonis,
My initial impression of your company is completely favorable: you stock an obscure part, your website is user-friendly, your prices appear very reasonable, and your customer service is exemplary.
I look forward to receiving my order and completing my repairs, and I have printed out several pages from your website, fully intending on calling on you for future needs ( I have several homes) as well as sharing you with others.
Curtis V., Hinesville, GA - Re-Place-A-Bar replacement for broken towel bars
Thank you for the incredibly fast service and perfect order response. The replacement bars (replace-a-bars)arrived so quickly I thought they were a mis-delivery at first, because I wasn't expecting anything for another week.The bars were exactly as described and fir perfectly since I cut them to fit with my 'gonzo' kitchen knife. I've bookmarked your site for future use.
Jill R., Raleigh, NC - Re-Place-A-Bar replacement shower towel bars
Dear Mr. Wagonis,
My order arrived on Saturday and I installed the replacement part in less than 5 minutes!
This repaired the sliding door on my 7-year old TV armoire..
When called, the manufacturer of this nice and expensive piece of furniture basically said that 'it was too old to carry replacement parts for it.'
Since when is 7 years old for a piece of wooden furniture anyway?
Your website was definitely a lucky find and believe me when I say that I am recommending your company to my in-laws who also own an armoire by the same manufacturer.
Great service + fair price + the right part = Satisfied Customer
Have a great week!
Wes B., Marietta, GA - Salice Cabinet Door Hinges
Thanks for all your help. I received the bulbs today, all good. Thanks again, great service...the cupboard is nice and bright again!!!
Tom from Down Under, Grange, Australia - Hera SlimLite Bulbs
I received the black ceramic soap dish I ordered and it looks terrific!
Thanks very much for delivering a product exactly as advertised.
Mark W., Eugene, OR - Lenape semi-recessed bath hardware (Product line now replaced with AC Products)
Hi, Just a short note to say thank you very much for such great service, we have had a heck of a time trying to getbathroom stuff in form the USA as Australia does not have a great range of things to offer bathroom wise, your service has been just the best so thank you.
Bob and Irene B., West Australia, Australia - Turned In Stone granite towel bars, TP holders and towel rings
John, I received my order yesterday and installed the new light that afternoon. Everything works great. Thank youfor your help. Kindest Regards,
Eric A., Palos Verde Estates, CA - Old blade style Hera SlimLites
Hi John- I wanted to give a big thank you for the awesome-fast service in processing my order. Your detailed-accurate item descriptions allowed me to get exactly what I needed to finish up my project. I've searched many sites on the web (made purchases from a few) in order to complete projects on my rather old home. Your productselection and service is fantastic. My purchase arrived very well packed and super-fast. I will be back and gladly refer friends to your site.
Ralph, B., Jacksonville, FL - Lenape thin-set mount porcelain bath hardware
I am dropping you this e-mail to thank you for the "Lenape 1705 shower caddy." It arrived today at NuttallFarmhouse Frostenden, Suffolk in perfect condition. I am very pleased with the product, and would recommend your service to anyone. Thanks again.
Chris O., Beccles, Suffolk, U.K. - Lenape recessed porcelain shower caddy
I am so happy with my order. You can't imagine how lost we were without the towel ring. I will bring your flyer to work because you were great!!
Francine V., Fall River, MA - Lenape replacement towel ring
I wanted to send you a quick e-mail thanking you for all the assistance you provided with my two orders (towelrack using the aluminum clips, semi-recessed soap dish). Both items worked out wonderfully and have allowed me to put off an expensive renovation of my bathroom for a little while longer.
Your knowledge and assistance were greatly appreciated. I have bookmarked your site for future reference and I will recommend you to any of my friends who find themselves in the same situation.
Sandra W., Columbia, MO - Lenape porcelain bath hardware
Thanks received my new order today. Thanks again, you guys are a great resource!
Melonee P., - Redondo Beach, CA - Hera Lighting replacement glass lenses
Thanks alot for the excellent service (as always). I surely appreciate it.
R. Patterson, Marcy, NY - Siro Designs cabinet handles
Just to let you know that the cupboard handles arrived today in good condition. I have already attached 14 ofthem and they look great. All I have to do now is finish painting the rest of the kitchen so I can install all of them!
As you know progress in renovating my kitchen has been bugged by our bushfires, but we will get there sooner or later.
I have already passed your web site address on to a few friends. In fact my daughter purchased her cupboarddoor handles from you last year and it was she who recommended you.
Thank your help and I will keep an eye on your site for future ideas etc.
Marie F., Wandong, Victoria, Australia - Siro Designs handles - Merida collection
Just to let you know that the order of recessed bathroom accessories arrived safely in the UK, to my address today.
Many thanks for your care in packaging the items.
Joanne C., Worthing, West Sussex, U.K. - Lenape recessed shower caddy
John W. Wagonis, Owner, Eclectic-ware
The Eagles have landed! Many thanks John - first class service. Items came via my letterbox this afternoon and now in process of installation - no problem!
A further illustration that internet shopping now a way of life - have passed the word around to my friends accordingly!
And ... yes thank you ... I have had a nice day!
Best regards, Alan H., Hayling Island, Hampshire, U.K. - Hera decor ring replacements
I am so impressed by your service. The back story is that we had our kitchen done a couple of years ago andinstead of using plywood for certain areas they used the rolled veneer and it started to pucker. Quality Doors were used, real wood, and we love those. We called out the company we used and they wanted to charge $500for material, $100 shipping and $400 for labor to do what they should have don initially. Needless to say, we were not pleased and decided to take care of it ourselves. We are fixing this now because we are planning to sell ourcondo (hopefully) and move. I guarantee you that when we need any materials for improvements on our new place we will check with you first and certainly refer anyone we know.
Thanks again for your very prompt attention. Happy New Year.
Randee S., Daytona Beach Shores, FL - Quality Doors cabinet refacing materials
Our recent order of Arthur Harris pulls for our Sub-Zero arrived on Friday; days earlier than expected. They look great! Thanks for all your efforts.
Bob M., Greenville, DE - Arthur Harris brushed stainless steel rod style handles
Just wanted to let you know that the knobs arrived and have been installed. They look GREAT! It was worth thewait. Thank you for all your help. I really do appreciate everything you did.
Becky S., Lynchburg, VA - Turned In Stone granite cabinet knobs
I wanted to take a moment to express our gratitude at Solano Furniture for handling our order in a professional, courteous and time sensitive manor.
Buying manufactured goods from a distributor off the Internet leaves much room for error as well as doing business with a company we know nothing about.
I am sure we will be doing business with Eclectic-ware again in the future.
Steve K., -Purchasing, Houston, TX - C&R Woodcrafters wood swtich plates.
I just received the soap dishes. They are even nicer than I imagined. Can't wait to take them home and installthem so we can finish up our bathroom remodel. Thanks for the great customer service.
Betty P., The Colony, TX - Turned In Stone granite corner shelves / soap dishes
Dear Mr. Wagonis
Thank you for your message and the attached information. It is a pleasure to do business (however little!) with a firm as customer-focused as yours.
Donal M., Chatham, NJ - Lenape recessed porcelain bath hardware
Just letting you know that the doors, etc. arrived today and all was intact. The quality of the doors, color andhardware far exceeded our expectations. As soon as my bill arrives I will pay the credit card company and I will send my next order(Quotation) for the kitchen doors etc., sometime next month. Than you again! It is veryrefreshing to find a company on the Internet that delivers what is says it will. I am so pleased with my purchase that if a human could wish for something for another human, it would be that " I would wish that your companywould become a billion dollar company within the next year. ( If your are not already!) If I had a billion, or even amillion, I would find a way to spend most of it with our company!" I guess you can tell just how happy I am with my purchase. May the Powers that be continue to bless you, your family and your business, forever.
Vivian D., Ocala, FL - Quality Doors custom made cabinet doors
YAYYY! Thanks so much for taking time to do that John. I will recommend your company to anyone who needs quality products and great service!
Amy W., Alpharetta, GA - Turned In Stone granite cabinet pulls
To Whom it may concern:
Just received my material - absolutely what I wanted - Your service and shipping/packing was fantastic - I wouldn'thesitate to recommend your company to anyone.
I was very impressed especially since I was worried my SMALL order might be a nuisance order and really didn'tmerit much in the way of service. Your price was good and your shipping/handling charges were fair. I will go out of my way to try to use you again in the future.
Greg K., St Louis, MO - Lenape Professional by NJP collection of porcelain towel bars
Just letting you know that the handles arrived yesterday the 9th August. Thank you so much for fast tracking ourorder. They are going to look really lovely when the kitchen is in. I will send some photos for you. The kitchenmaker wants to enter our kitchen in some Design Competition. I'll let you know how it goes. It won't be for awhile though.
Cheers and many thanks,
Debbie L., Australia - Turned In Stone designer handle series
I just received my order of Santa Cecilia chrome knobs this week and wanted to thank you for your quick fulfillment, as well as the beautiful knobs! They look terrific with my new granite countertop. I'm so glad I 'splurged' on the custom hardware; its's given my old cabinets a real facelift.
Cynthia D, Minneapolis, MN - Turned In Stone granite knobs
Hello John, I just received these cabinet doors, and I'm very pleased with the quality, style, and packing. Thank -you for handling this so well, I do appreciate it. Best regards & happy holidays, Jeff
Jeff's Fine Woodworking, Tabernacle, NJ - Quality Doors kitchen cabinet doors
Hi John and a very happy New Year to you.
The Rock Solid Wilsonart Earthstone, Mineral colour 137 knobs arrived, have been fitted to our canal boat and look superb. It was a joy to watch the boatyard carpenter when he first caught sight of them, it stopped him in hisstride. Where did you get those!!! The boat builder wants us to allow the boat to be shown at our inland waterway boat show later this year, so I'm sure there will be more comments made then too.
Thank you again for the efficient way you handled our order.
David T., Melton, Mowbray, U.K. - Rock Solid Earthstone cabinet knobs
Thank you so much for your prompt response. We also appreciate how much more personal your site is than many others. In this day and age, it's nice to fell like a person again, not an order number. Thanks again!
Pat L., Tampa, FL - Hera replacement SlimLite bulbs
Just wanted to let you know I received my order today and am delight with it. Although I don't currently need anymore hardware, I am recommendign your company to others who might be able to use your products.
Thank you so much,
Paula A., Pass Christian, MS - Belwith-Keeler nautical cabinet knobs
You asked me to let you know... The Accuride arrived yesterday, just as you said it would, and after I cut the"platform" piece of 3/4" wood on which the TV pedastal (32" wide) needed to set, I put it all together without a hitch. Works great!!!
I have already referred someone to your web site, and when I have a chance, I'll go back and view other products that you offer...I'm sure there's something else there I must need!
Thanx again for your quick reply to my email--the notion of Customer Service being in such pathetically short supply these days, in my experience. You've restored some of my faith in the American way of conducting business!
George M., Fremont, CA - Accuride CB3620-258TV TV swivel stand
hello, this afternoon i rec'd the two recessed t.p. holders that you shipped. both arrived in fine shape, and theyare beautiful! thanks so much. doing business with you is a pleasure. best regards.
Alexandra L., Woodstock, CT - Lenape recessed toilet paper holders
The item arrived yesterday and is exactly what I needed (my old one broke out of the wall and I had been having trouble finding a replacement).
Thanks for your prompt service.
Bran M., NY, NY - Lenape semi-recesssed soap dish
I have 20+ years in the info systems area and multiple college degrees.
Your web site layout, info, sequencing, and link info are unbelieveably complete and detailed. I've not seen a better site --ever!
Ronald P., Enola, PA - Rock Solid Corian switchplates and Corian bath hardware
Clear Day. The cabinet pulls arrived today and are absolutely perfect.
Thanks again for all your help. I'll be happy to hand out your business cards as the need arises with our friends and family.
Mari C., Huntington Beach, CA - Siro Mosaic collection of cabinet knobs and pulls
I just wanted to let you know how happy I am with the two Accuride TV slideout shelves I recently ordered fromyour company. The whole process was first class -- easy ordering, fast delivery, and a product that is excellent. And installation was straightforward and easy. I couldn't be more pleased.
Dave R., Annapolis, MD - Accuride TV swivel and pull out
John: Thanks for enlightning me on the rocker switch plate. It lets me know, that there are people whom arehonest, sincere and helpful. It is a joy to hear and meet these people. And it is also a joy to save a dollar when you can.
John: You have a nice day.
Michael R., Erwin, TN - Rock Solid Corian switch plates
Good afternoon from Ireland
Thank you very much for the prompt delivery of my order which arrived safe and sound yesterday. The efficiency of your service is much appreciated.
We will certainly pass on details of your web site should we hear of anyone requiring goods, not available her, and which you have in stock.
Thank you again and with kindest regards.
Tess B., Dublin, Ireland - Lenape Professional by NJP porcelain soap dish
Today I received the cabinet doors I ordered from you recently, and they are just what I expected. Very nice. I alsoam very pleased with the several shipments of door hinges and cabinet knobs. I have purchased from you in the past, but never let you know how pleased I am. Thanks for a great job!
Dave S., Howell, MI - Quality Doors cabinet doors and Classic Brass hinges and knobs
Greetings form snowy NYC!
Thank you so much for sending the Lenape bars, etc. so quickly! They arrived by 2PM yesterday and are beinginstalled this morning. The rulers wer wonderful to help me lay out where I wanted them - a great marketing tool that I will use over and over again. You can be sure I'll pass your website on to my architect and severalcontractors that I know.
Again, my thanks for great service!
Starr M., NY, NY - Lenape bath hardware - porcelain towel bars
Order was received and everything was perfect. I installed the doors and refaced the cabinets and the finished joblooks custom made. It's nice to find companies on the Internet that deliver exactly what they advertise. I commend you for your service and quality products.
Jim A., Villanova, PA - Quality Doors RTF (ridgid thermal foil) kitchen cabinet doors
Just received the doors today and would like to compliment on the quality of them. They are more than I expected.Thanks again for the great service.
Richard B., San Leandro, CA - Quality Doors custom made cabinet doors
DEAR MR. WAGONIS,
I received the soap dishes late Friday afternoon. They are just what I wanted. Thanks. It was nice doing business with you.
Wallace P., Los Angeles, CA - Lenape porcelain soap dishes
To Whom it may Concern:
I just wanted to thank you for your excellent service. Despite the fact that my order was small and I live on the other side of the country, you were able to fulfill my request for Hera Decor Rings and Lenses quickly andpainlessly. Now my daughter can no longer touch the Halogen bulbs that had been exposed since we purchased our house.
Before I found your website I visited 3 local suppliers of Hera lights, but no one wanted to help me unless Ipurchased the whole light. Since my lights work fine, I thought this was a lazy way out of servicing a customer. In the future I will be sure to look you up first before I give the other guys any business!
Tim C., San Mateo, CA - Hera replacement halogen decor rings and glass lenses
I just wanted to say I received my order from Classic Brass today. That was QUICK! The cabinet pulls and cupsare just PERFECT! They are of very good quality. And, they fit and look just great. Thanks for all your help!
Renae Y., Orefield, PA - Classic Brass decorative cabinet hardware
That is great!
I appreciate very much, your re-routing this to direct ship.
I look forward to receiving it and appreciate, very much, the timely manner in which you conduct your business.
My compliments to you and I hope that I will have occasion to use your services again in the near future.
All the best, Rafael D., NY, NY - Lenape porcelain bath hardware
My doors arrived rtoday and they are just what I expected them to be. Thanks for your help. I will be sendign more orders to you as I get them. I have several cabinet jobs coming up in January. It has been a real pleasure to workwith you.
David P., Irmo, SC - Quality Doors cabinet doors
I received the Accuride 1432 hinges I ordered. I just wanted to write and thank you for the prompt delivery, all thepre-sales support you offered, and the great pricing! I really appreciate all your assistance in helping me figureout exactly how many hinges, carrier strips, etc. were needed for my two 75" x 28" doors. A door this size andusing the flipper hinge was a first for me, so I was very pleased after installing everything to find that your advice was absolutely correct. The hinges work beautifully! Count me an extremely satisfied customer!
Jan C., Brentwood, TN - Accuride 1432 flipper door slides
Hi John, The pulls and knobs arrived today, a 17 day turn around from when I shipped my granite cut outs, abouttwo weeks earlier than I expected, so I popped down to my in-laws and had a beer with Dad and immediately popped open the box. I have got to tell you, I couldn't be happier...THEY LOOK GREAT!!!!! And even better, mywife of 18+ years loves them. It was a pleasure doing busines with you.
Joseph H., Jacksonville, FL - Turned In Stone granite knobs and handles
Thank you very much. I just want to compliment you on your business and the ease of orderign and maneuvering through your website. That particular towel bar I ordered is a replacement for one I broke! We couldn't find areplacement in the local stores. So I searched on the web and happily found your website!
Rose L., South Plainfield, NJ - Lenape embossed towel bars
Thank you. I am pleasantly surprise on how low the shipping charge was. Some companies try to inflate the shipping charge. than you for being such an honest, easy to do business with company.
Susan P., Bowling Green, OH - Lenape replacement towel bar inserts
I would like you to know that my shampoo shelves arrived on Tuesday, 2/15/05 and in good shape. The shelvesare beautiful. I like the way you keep in contact with the customer so that we have some idea as to what is going on with our order. You are a keeper of your word. You promised my order by a certain date and you delivered. Iwill tell frineds about your company and I would like very much to do business with your company again. Thank you so much,
Rosa L., Miami Gardens, FL - Lenape 1704 porcelain corner shelves
Thanks very much.
I received kit today, a day late because I was not at home when it was delivered first time (yesterday). I will definitely tell all my friends about the quick efficient service.
John H., Fareham, United Kingdom - Accuride 1332 flipper door slides
The corner shelf just arrived and I wanted to let you kow it is here in perfect shape, exactly what we wanted. thanks so much for perfect service.
Leslie R., Kimball, NE - Lenape 1703 porcelain corner shelf
Just a note to say thank you.
The Door Handles and Knobs arrived Late Yesterday and they are perfect.
Thank you once again.
Wendy B., Little Wymondley, England - Belwith vine handles
I received the mrechandise in yesterday's mail. I'm confident I'll be doing business with you again in the future.And rest assured, I'll pass along my experience and your web site with anyone I know that's shopping.
Dixie L., Spotsylvania, VA - Lenape replacement towel bar inserts
Dear Mr. Wagonis,
Thank you very much for your excellent communication and quick, careful shipping. Our merchandise arrived in great shape and is much appreciated! We'd definitely purchase from you again in the future,
Viqi W., Midlothian, VA - Lenape semi-recessed toilet paper holder
Hi John - a little late but I forgot to let you know that we received the last shipment -- Thanks again -- hope to beable to do business in the near future. We will be doing our bathroom shortly and a couple of other new cabinets -- will be needign pull handles most likely ---
Thad O., Ft. Myers, FL - Amerock decorative cabinet hardware
My order arrived today and I am so pleased - the product is exactly what I had been looking for. Thank you somuch for your prompt and excellent service - once again, the internet comes through as the perfect source!
Barb W., New Cumberland, PA - Lenape Carrousel collection bath hardware
Thanks very much for getting this off to us. I must tell you that I was a bit concerned about doing all of this over the internet, but you've been incredibly professional and helpful. Thanks very much.
Bev J., Ottawa, Ontario, Canada - Lenape semi-recessed soap dish
Hi John, Just to let you know that soap caddy (1705) arrived safely (Tues. 4th) thank you very much for your assistance.
Pete E., London, England - Lenape Professional soap and suds porcelain shower caddy
Took me a little while to get back to you since we recently moved. But I wanted to express my appreciation for allthe help you gave me in coordinating my Formica Solid Surface cabinet hardware order. Once I saw knobs and pulls to match my countertops on your website, everything else seemed to pale by comparison. The knobs arrivedand looked beautiful even before we installed them. Attached are three photos showing the pulls and knobs in my kitchen. I put pulls ont he drawers and knobs on the doors.
You definitely went above and beyond with the personal touch to make sure everything sailed through smoothly which I very much appreciate.
Thank you for all your help.
Carol F., Mooresville, IN - Rock Solid cabinet knobs and pulls
Just a quick thank you for such a positive experience. The knobs arrived in only 5 days, not the two weeks youanticipated. The look terrific on the cabinets and your price was far less than I found other places. I will pass on your web site with my recommmendation.
Marilyn W., Batavia, IL - Rock Solid cabinet knobs
Thank you for your fast response. It is nice to know there is someone out there who has great customer service and is responsive to customer's needs. Look forward to doing more business with you in the future. Thanks again.
Jim V., Newark, NY - Amerock wood knobs
Because this doesn't seem like an auto response, I'm going to respond to it.
This is an exceptional site. Professional, easy to navigate, and easy to order, especially for one that carries materials that are hard to find, like Accuride glides. There are plenty of pages that carry them, but most require adownloaded pdf. catalog and phone order. Thanks for being state-of-the-art, for thoughtful page design, for beingdiscrete (I like that I didn't have to look for a box that said "No, I don't actually want to receive a million annoyingoffers in my email account."), and for good, polite customer service. This is a rarity to find on the web, and I will remember it. Have a Merry Christmas, and thanks again.
James N., San Francisco, CA - Accuride heavy duty TV swivel and slide-out
Hi John, I just wanted to let you know that I received my knobs for my son's dresser, and I absolutely LOVE THEM.They are sooo adorable. My son is due to arrive in December, and your knobs helped contribute to the detail of his aquarium-theme nursery. I must have looked at a hundred websites, and nothing was as cute as those Ipurchased from you. The look even better than the pictures, so than you very much!
Megan B. (mommy-to-be), Pismo Beach, CA - Siro Designs Caribe knobs
I received my little starfish knobs and I love them. My husband and I are refurbishing a camp on the river and I am decorating with fish and seashells etc. so the little starfish were perfect.
Thanks and have a good day.
Denise H., Crowley, LA - Siro Designs Caribe knobs
I'm writing from work, but I wanted to let you know I received the knobs yesterday and they are gorgeous!!
I already passed on your little flyer to a friend of mine at work who might need some stuff in the immediate future.
I appreciate you communication, product and service!
Judi R., Los Angeles, CA - Amerock hand painted fruit knobs
Thanks so much, John. It's nice to find people you can actually rely on! We need that towel bar so soon becausewe're selling our home in California and moving to Cape Coral, FL where we will build a home. Nice to know you will be close by and ready to respond to our building needs! Thanks again.
Debbie V., Ventura CA - Lenape Re-Place-A-Bar
I will rember that when I do our next bathroom.
Kathy V., Newark, DE - Lenape Carrousel Collection of porcelain bath hardware
Well, it's Friday and my order is right on time!! Want to thank you very much for the timely manner in which it wassent and especially for the care taken while packing my order. I am quite impressed. I will definitely recommend Eclectic-ware to my friends/family.
Jeanne M., West Warwick, RI - Lenape Classic Collection of porcelain bath hardware
Hi John, Just a note to let you know that I picked up the pulls a couple of days ago and am very pleased with them,particularly with the excellent quality. I've passed on your website to other friends as I was impressed by the variety of your hardware selection and especially by your personalized attention.
From Panama, Republic of Panama
Julieta M. - Amerock decorative cabinet hardware
Thanks for your help -- much appreciated. We had the hardest time finding bone-colored hardware for ourbathroom and were very pleased to find it available on your site. Your service has also been excellent. I will be sure to let friends and family know where to look for this type of merchandise in the future.
Chris B., Chicago, IL - Lenape Classic Collection of porcelain bath hardware
I wanted to let you know the rails came in and I am very pleased of the quality. They will look very nice as acounter separator in the kitchen.
Your help and support was excellent. Please feel free to use me as a reference either service or product related. Thanks for the extra screws.
Richard N., Keene, NH - Siro Designs European Railing - bright chrome finish
John, just a note to tell you the doors arrived and we installed them this mornign in time for VBS. Thanks for the great service.
Joe F., Sellersville, PA - RTF doors from Quality Doors (for his Church)
I want to thank you for your ecellent service!!. It's wonderful to know there are still companies out there that careabout their customers.
I have already praised your company and given your web site address to others who were interested, and will do so again whenever the occasion arises.
It's been a pleasure doing business with you.
Marilyn L., Menomonee Falls, WI - Lenape Classic Blossoms porcelain bath hardware
Thank you very much for the Rev-A-Shelf bins that arrived just as you said the would on Friday. I have searchedhigh and low for the past year and was unable to find the bins. A nice sales clerk at The Home Depot in Hahway, NJ suggested I order on line by searching Rev-A-Shelf. Great advice and my new bins have made my summer.Thanks for your prompt delivery and dependable service! I will recommend your company to others!
Fran K., Ramsey, NJ - Rev-A-Shelf replacement bins for slide out waste systems
Thanks for the update John. I couldn't be happier with your service, and will be happy to
recommend you given the opportunity.
John P., Woodbury, CT - Quality Doors series 100 laminate cabinet doors
The switch plates were received in excellent condition and they were just perfect to complete our bathroom decor. Thanks.
Mohamed, F., Long Island City, NY - Lenape porcelain switchplates, Carrousel Collection
Thanks for your response. The order looks great. Your website and ordering process is superb. I look forward to working with you in the future.
Rick T., Annandale, VA - Hera Lighting Xenon lights
I just wanted you to know that I just received my door knobs and I am so excited, I love them!! We have beensaving for a new kitchen for 3 years, and I wanted these door knobs, and not the basic nickel, and I am so glad I found you!! Thank you again!! A very pleased customer!!
Lorraine T., Cohasset, MA
John, Thank-You for getting out my order on Tuesday so late in the day. I did receive it on Friday and was able to install it at the customer's house on Saturday. The Accuride TV swivel and pull-out works great. Thanks again,John.
Russ T., Troy, MI - Accuride heavy duty TV pull-out and swivel
The doors arrived this weekend and are perfect.
Thanks for your help and for your follow up. You're my new door guy for sure. I'll order again when I do the next job requiring them.
Bob S., Schwenksville, PA - Quality Doors custom made cabinet doors
Just wanted to tell you what a pleasure it was to order from your company. The towel bar arrived yesterday and itis perfect for my needs. I could not find the right size locally. Your company was very friendly and efficient and Iappreciate your service. Thought I'd say so, since that's not the case with all companies, particularly when they are filling a small order like this one.
Keep up the good work!
Karen C., New Cumberland, PA - Lenape Re-Place-A-Bar (replacement towel bars)
It's extremely refreshing to deal with companies such as yours. Unfortunately, the mix of great service and integrityhave become the exception. I will keep your site bookmarked for future purchases!
Rick S., Raleigh, NC - Accuride heavy duty TV pull-out and swivel
The cabinet knobs arrived today. Thanks for your prompt, professional service. You are now at the top of my list for occasional needs for cabinet hardware, and I'll gladly pass along your business to others when the opportunityarises.
John H., Anchorage, AK - Amerock cabinet hardware
I just wantd to take a minute to thank you for the total promptness of filling out our order for our new cabinet pulls.It's not often you get the kind of service you have provided. You called us back right away and mailed out our order faster than anything I have ever ordered, and I do order quite a lot out of catalogues and off the Internet.We received the handles right when you said we would, which enabled us to install them quickly. Before ordering from you we were considering odering from ABC and they said 6 to 8 weeks. That would have been way too long,as it is I have been without a kitchen since this past April. Thank you again for making our completion happen so quickly. And that you also saved us a lot of money, your price saved us over $150.00 compared to the ABC, thatdid not have 41 handles and would have to order them.
Debbie S., Palatine, IL - Siro Designs stainless steel bow pulls
I just wanted to let you know how much I appreciate the personal touch to your customer service.
I work in customer service for my company, and have really been paying attention to the customer service of others.
I have to say that yours has impressed me.
I don't know if I will ever need anything from you again, but you can be sure that if I do, I will seek you out.
Congratulations on getting it right!
Melinda M., Charlotte, NC - Lenape Re-Place-A-Bar (replacement towel bars)
Thanks John. Great service!
I just found your site and will def be ordering from you again!
Mark N., Palm Springs, CA - Siro Designs European Railing
Thanks for the quick response -- you have eased my mind. It has been a nice experience dealing with you, unlike other online marketers! I appreciate it!
Jodi P., Cary, NC - Amerock cabinet knobs
Thank you so much. I'll let you know when it arrives and yes, I'll certainly recommend your web site to friends whomay be looking for accessories in home renovation. Thanks again.
Solange B., Nanaimo, BC, Canada
(This testimonial is what a customer sent to a friend and forwarded us a copy of the e-mail.)
It took a day to draw up and measure the size and type of door cover arrangements that we wanted. I then ordered them on the Internet from John W. Wagonis firstname.lastname@example.org, he then puts the order through and Ireceive them by freight to my door in two or three weeks later then I install them. It takes about two days to installthem with minor trimming and cutting only if I did not measure them accurately. I use a biscuit cutter tool, wood (#0) biscuits, and glue to hold the horizontal and vertical wood edging together.
The pieces are cut, sanded, and pre-finished to my exact measurements by their company.
They have a web site http://www.eclectic-ware.com/ if you are interested.
Ron S., San Clemente, CA - Quality Doors custom made wood cabinet doors
John, as a matter of fact I do. A gentleman whom completed all my upgrades at the house will be needing yourservices soon. I will make sure he gets the information. I Like your customer service. Thanks.
Curtis W., Stone Mountain, GA - Siro Penny Savers cabinet knobs and pulls
Thanks for the update.
I will definitely pass your Web site address to others. It is the most comprehensive collection I've seen! And it's nice to have real customer service - not just automated computer responses.
Melinda W., Danville, PA - Siro Penny Savers cabinet knobs and pulls
Thank you John. Once I get those knobs, my kitchen will be done! Woo-hoo! I'll be sure to pass you along toanyone doing building or remodeling. It has been a pleasure to work with you.
Cheryl J., O'Brien, OR - Pfaltzgraff Accents knobs from Lenape
I very much appreciated your expediting my order. I will definitely pass along your website to friends and family. Thanks so much.
Pat Z., Kansas City, MO - Omega wine rack lattice and plate display
I work for an interior designer here in NY, and I deal with ordering materials, fabric, furniture, etc. It is a rare thing to be updated, and treated so nicely! I will definitely try to recommend you.
Kathy M., Dumont NJ - Quality Doors custom made wood cabinet doors
Thank you very much. And I will pass your name and website along to anyone who needs your product.
Sue D., Madras, OR (Coldwell Banker) - Pfaltzgraff Accents switchplates from Lenape
John, I received the trash bins today and they are PERFECT !!
Thanks again for your help. Not often do I get kind, courteous, prompt service like yours!!
Faye S., Byram, MS - Rev-A-Shelf replacement trash cans for slide out units
Package received. Ring, lens and light installed. Thanks much!!
You have no idea how long we had been looking for replacement parts. Were it not for the Internet and your goodnature and willingness to deal with the many emails between us, it would be broken for many more months if not years.
I know you did not make big bucks on this and I appreciate that much more and all the time and effort you put into it!
All best wishes,
Gary S., Wantagh, NY - Hera Lighting replacement parts
Just received my goods from Eclectic-ware (pair of rabbit heads and arrow hooks) through Global Priority Mail.
I would like to say many thanks for the excellent, first class personal service that you gave to me whilst shoppingat Eclectic-ware over the Internet. The rabbit heads are excellent and I am sure my younger sister will love them when I give them to her next month for her birthday.
Once again, many thanks for and I look forward to shopping with you again.
Gillian C., Darwen, Lancashire, England - Glover & Smith animal head pewter knobs
Hi John, Thought I'd let you know the package arrived today (Sat.) what a nice surprise. The pulls are beautiful and we are very pleased with them and your excellent service. Thank you,
Joan R., Aiea, Hawaii - Siro Designs European Railing
Thank you!! We appreciate your willingness to customize our order.
Kayson, N., Sellersville, PA - Hera SlimLites fluorescent lighting
Great Service !
I'll recommend your product to some friends.
Rodrigo A., San Jose, Costa Rica - Hera SlimLite fluorescent lighting
I just thought I would drop you a note to let you know that I am thoroughly pleased with your company. We had never worked with you until a few weeks ago as we found ourselves doing a search online for a specifi cabinet pulland low and behold your name came up on the search.
As you well know, one can never be too careful and truly does not know that they are going to get when orderingonline. However, I found with your company a professionalism in taking care of my orders in a timely as well as a personal phone call when we had added a few pulls online at the last minute. The call verified you had receivedthe second request and all would be shipped complete. This is something very important from my perspective in the role I play within this company. Also we received the items ordered last week and they were packed in asecure manner with no damage even possible. Also an important factor as the job can continue on schedule rather than having to wait for replacement items to arrive due to improper packaging. This happens a lot we find.
Keep up the good work and we will certainly be ordering from your company again.
Karen D., Remodeling Designs Inc., Dayton, OH - Siro European Railing
My wife and I really enjoy your website-- it's very well done, easy to navigate, and extremely helpful and informative. We'll be back-- again and again.
Richard C., Ofallon, IL - Siro European Railing orders
Thank you very much for your follow up e-mail. Your run your business the way it ought to be run and that isrefreshing! Your promptness in executing my order was appreciated.
I'm sure I'll be ordering from your site again and I'll be sure to pass the word around about the good experience I had.
Bill F., New York, NY - Hera replacement parts
I received my invoice and my duplex plate today! Thank you for the expeditious service. In today's world wherecustomer service seems to be on the decline, I wanted you to know what a pleasure it was dealing with your company.
Beverly P, Riverside, RI - Rock Solid Corian outlet plate
I just wanted to let you know that my cabinet pulls & handles arrived safely yesterday & I was so excited & pleasedthat I installed them immediately! They were better quality than I had even imagined. Thanks for the great experience ordering with your company, & I will definately pass it on to my friends who are building their new home.
Renee H., Knoxville, TN - Amerock knobs and pulls
So you know, I found your site through Google looking for "Lenape Ceramics". It took some time searching to findthe watercolors once I located your site, but due to excellant photos it was easy to match an esisting pattern. I saythis in that poor lighting in a photo would make it difficult to tell 'white' from 'bone.' Your photos were well taken and adequately displayed.
I wish you well,
Steven T., Tigard, OR - Lenape Classic Blossoms bath hardware
I really appreciate the outstanding customer service that you have provided.
I really appreciate all of your help and will be telling others of the exceptional service and customer support that you have given us. Thank You!
David M., Yorktown Heights, NY - Lenape bath hardware - special order item
Thank you, John, wow you're fast! having my kitchen.bathroom renovated (don't ever do it...my wonderfulneighbors let us use their shower!!)...anyway, the Corian in the kitchen is running up the backsplash so this will be great! Those outlets will disappear!
Didn't even know this existed! Kitchen designer never said anything, but I'll let them know about your site! Thanks again!
Linda B., Cranbury, NJ - Rock Solid Corian switchplates
No, I didn't find ASID (American Society of Interior Decorators) after your name, although it came across on some SPAM. Just kidding. Really, you have been a tremedous help and I will order the carrots, peapods and grapes on4" CtC pulls. Thank you for all of your help and opinions and sense of humor! Tomorrow...
Jane D., Durham, NC - Out To Lunch pewter cabinet pulls with full shaped figures
Will do! Just to let you know, I will recommend you to anyone I know, your customer service is OUTSTANDING! My hats off to you.
Michelle P., Dallas, TX - Hera Tri-tech lights (triangular shape stainless steel)
The pulls are wonderful! I didn't think they would be so nice, as inexpensive as they are. We looked around fordifferent pulls, but decided to keep the look going and get more of these. We'll have a few left over in case of emergency. Thanks for the great service, looking forward to installing more of the pulls!
Denise H., Garland, TX - Siro Penny Savers
John, thank your very much for the prompt response. I look forward to getting the procelain dispenser. I also verymuch enjoyed ordering it over the web and will be ordering more in the future.
Judy D., Bar Harbor, ME - Lenape Carrousel Collection - porcelain bath hardware
Thanks. You've been a pleasure to deal with!
Collette C., Old Greenwich, CT - Siro Metro bow pulls
Thank you for your prompt response to my order. I look forward to hearing from you when you have a ship date.
William S., Spotsylavania, VA - Hera Lighting
Just a note to express my appreciation for your fast, courteous and efficient service.
Howard B., Boynton Beach, FL - Siro Roma pulls
John, The doors have arrived on the day you predicted and are top quality. The color match is great. We look forward to begin hanging these quality doors to complete our kitchen. Thanks again for your professionalism.
Thomas B., Portsmouth, NH
Thank you for staying in touch and letting me know the status. That seems rare these days.
I will keep an eye out for the doors in the upcoming days.
Again thank you very much,
Michelle C., Freemont, NH
Received them late yesterday (Thurs) afternoon. They are gorgeous and I thank you and the Rock Solid folks very much! Look for me to be a repeat customer...
Pam B., West Medford, MA - Rock Solid Corian switchplates
Just wanted to let you know that the order arrived AOK. They are beautiful.
Thank you for your great service and products.
Duane M., Anchorage, AK - Rock Solid Wilsonart Earthstone switchplates
Thank your for your updates! This is the first time I have used Eclectic-ware and it will not be the last. Yourcustomer service is outstanding. It will be a pleasure to pass along your name.
Thank your again!
Francie L., Waukegan, IL - Amerock cabinet pulls
I just wanted to let you know that I received the sample knob and I ordered 32 more of them today via your website!
I also wanted to let you know how impressed I am with your customer service. I really appreciated the emails from you that updaed me on the status of my order. My husband and I have been remodeling our home for years now,and it seems as though we can't get anything done right or with any attention to detail from vendors and contractors. That's exactly why we find your service refreshing! I saw these knobs at Lowe's and could havespecial ordered them from Lowe's. But, based on prior experiences I just had a feeling that too many things couldgo wrong with my order and I'd be waiting forever for the knobs. So, I gave your business a try and I'm sure gladthat I did. Thank you for being so timely and accurate with my order. I look forward to receiving 32 more so I can finish up my kitchen!
Please feel free to use this email as a reference if it would be helpful.
I'll certainly let all of my friends know about your website!
Patti N., Jackson, MI - Amerock decorative cabinet knobs
Thanks tremendously. Your attention to detail is rare and laudable. Great job selecting the best material from 800 miles away!
When all's said & done, let me know if a testimonial is useful for your files/web site.
Frank W., Myersville, MD - Rock Solid pulls and Lenape Athena bath hardware
I got the pulls and love them!
Thank you so much ... I've already referred a number of friends to your website and as soon as I redo the bathrooms, I'll check back to see what new stuff you may have!
Take care and thanks again!
Robin Y., Laytonsville, MD
John - WOW! Such awesome service with a personal touch - my father ran a business for years with the same philosopy! Thank you!
AnnMarie N., Sinking Spring, PA
Merchandise received yesterday (Monday) in great condition and as described. Your service is excellent and I will surely recommend you to others. Thanks again for everything.
David H., Hilo, HI
THIS TESTIMONIAL WAS FORWARDED TO US FROM A VENDOR....
Thank you! These folks were very helpful. Product was ordered and looking forward to getting it in the next couple days.
Much better service than Home Depot. Thanks again.
Michael B., Sterling, VA
Thanks! I own an ambulance company and we held a supervisors meeting yesterday and as we discussed "going that extra mile" I mentioned what you had done.
Your thoughtfulness is greatly appreciated.
Shar M., Highland, IN
I received the pulls. I love them very much. I have given your website address to a few people. It is refreshing tohave someone be as nice and helpful as you are, and to receive things in a timely manner. Thank you for all of your help and concern. Take care.
Julie C., Palm Bay, FL
Thank you very much. I will definitely recommend your company to anyone looking for pulls and knobs. Your customer service is excellent. That's important when doing business over the web. Anyway, thanks again.
Mike W., Manalapan, NJ
Got the first batch of handles no problem, and they look great. Looking forward to getting the rest. Thanks somuch for your help, and for your e-mails keeping me up to date on the situation. I will highly recommend you to others in need of hardware!
Jeannette B., Houston, TX
Love your website. Best I have seen, not just in that category, but including sites that sell stained glass stuff, clothes, books, and other stuff.
Karen B., Raleigh, NC
Thank you for your expedient reply. Yes, you are right. Billing goes to New Orleans, and shipping to Baton Rouge. I am very happy to have found your site... I have bought similar products from Restoration Hardware at muchhigher prices.
Leslie M., Baton Rouge, LA
Thank you so much for your quick response. It's a pleasure doing business with your company.
Enjoy your day!
Allison R., Bethlehem, PA
Thank you! I have been in touch with John @ eclectic-ware (I VERY good representative of your product, by the way!) The Home Depot did not have any products readily available, but were indeed willing to special order. I havechosen to order from John because of his EXCELLENT customer service/response.
Jo M., Puyallup, WA
Thanks for keeping us informed! We will take over tracking numbers. Thanks again for your assistance and good service.
Jim S., Midlothian, VA
Thank you for the update! The plumber just started today on the new bathroom. I was just wondering yesterdayabout the order. Again, you are the epitome of what customer service should always be. I will definitely keep you in mind if I have any other Corian needs in the future.
Thanks and have a great day!
Denise F., Lynn, MA
Thanks very much. You've provided a human touch here that most of use thought to be entirely lost in a digital age.
All the best,
Nancy K., St. Louis, MO
Thank you for your prompt attention to my order. It's a pleasure to do business with you.
Pete G., Pepperell, MA
Thanks for your help... Yes, they are coming to Germany. They are going on an antique German shrunk I purchased at a flea market in Belgium. It should make a really neat entertainment center. From everything I couldfind it seems in the Accuride slides are the best on the market. Your Web Site was the best also. It's also been a pleasure!
Rick K., US Army stationed in Germany
Thanks so much ! Just refitted our entire bathroom with all of your beautiful products and thrilled to find that you DO carry the GFI plate.
David G., Attleboro, MA
Thanks for all your help, installation tips and most importantly, the long screws! The installer who put in our new cabinets will be doing the work; I had warned him in advance about the self-tapping screws....
It's always a pleasure doing business with someone who pays attention to the details.
Sheila E., Guilford, CT
Thank you so much! I'll be ordering again. I have some projects coming up that I'll need dresser handles for (3 different dressers). I was thrilled to find your website. Thanks again!
Justina M., Sonoma, CA
You sound like a very organized, customer-oriented guy, and I'm sure your customers really appreciate it. Evenwhen something goes wrong, a speedy (and humorous) response from an individual can go a long way toward soothing ruffled feelings, and you do that very well....
Sheila F., Ontario, Canada
Thank you John!! It's been a pleasure doing business with you. The previous towel bars I ordered are installed and look wonderful! I'm very pleased with them - Happy Holidays to you!!
Marni H., Champaign, IL
Thanks John, and it has been a pleasure doing business w/you. Personal communication makes a big difference...
Larry C., Pleasanton, CA
Fed Ex just left... pulls are here! Thanks a million...I'll recommend you to my friends.
Chris A., Visalia, CA
Just a quick note to let you know that the marble knobs arrived safe and sound. I have installed them, and they look terrific. Both my wife and I are quite pleased with the end results.
Thanks for being such a pleasure to deal with.
If anyone asks about our knobs I will be happy to give them your card and tell them about your website.
Danny B., Colombia, SC
I will watch for the mail at the beginning of next week and let you know when they arrive in CA. I've waited manyyears to have my very own office at home, which I've decorated with a grape motif. A few weeks for drawer pulls isnothing! I can't wait to put them on my desk! Thank you for having just what I needed and wanted on the Internet. There was nothing available here in Bakersfield that even came close to what I was looking for.
Rebecca Y., Bakersfield, CA
Hi John, I received the handles today and I LOVE THEM! thank you!
Emily W., Naples, NY
The pulls are no longer on the way - they arrived (and were installed) today. They are great, just what we wanted.More importantly, my wife "loves" them. She even suggested that I send you a message saying how pleased she was with them.
Ritch B., Danville, PA
You are a gentleman. I will recommend everyone do business with you. It is very much appreciated the manner in which you have conducted this transaction.
Thank you and best regards,
Dennis M., Solana Beach, CA
Thank you very much for all your help! You are very good at your job! Your efforts are appreciated in taking thetime to elaborate onto my e-mail, some customer reps would not have taken the time. Please give this to your boss that your work is highly appreciated and should be acknowledged. I will consider all of the below suggestionsand thank you for the suggestion on the box. I do have something like that as for the box made but not sure its not too heavy for the door that is why I was looking for something else but will stick with that idea now.
I will browse through the other e-mail addresses below and might order other product needed for my home.
Outstanding customer service!!
Kolleen Ann Marie
Thanks for the great service. I had been looking for the bone porcelain switchplates for over a year. Finally whilechecking another store, I saw them in white again; so I did a search and came up with your site. It was easy to navigate and had precisely what I've been looking for. Finally out with the plastic and in with the porcelain!
Donna D., Lapeer, MI
Thanks so much for all your help-Ordering my hardware was the least effort of the whole house building "event"! Ilook forward to recommend your company to my friends that are also building new homes.
Michelle M., Meridan, MS
John, thank you for the quick response. I spent last weekend painting the cabinet boxes and I'm hoping to get anorder in soon. I noticed that Home Depot sells Quality Doors, but while their price is reasonable, their selection is limited. I look forward to receiving the quote.
We just wanted to let you know we received the pulls today and are happy with them. Thank you for your help and your great prices. I will tell as many people as I can about your site and tremendous service. Thank you again.
Jimi V., Louisville, KY
Thank You for your help. I will be getting in touch with my sister as to the other options. She has yet to see all ofyour web site. I am sure she will be able to get a better idea as to what she can do once she sees it.
I will keep in touch when she is finished looking.
Thanks for your prompt and courteous service!
Marcy B., Salem, MA
I received the order for the cabinet pulls that I ordered, and I just wanted to drop you a line to say thank you somuch! All parts were there (I was worried at first that I wouldn't have enough screws for all the handles, especiallysince I wasn't familiar with the break off type) and they look great in my kitchen, and your prices were the best. I'mhesitant to order things when I can't see them in person and especially when I can't return them, but I was very happy with the results. Thanks so much!
Pinata H., Chicago, IL
John: I sure do appreciate the time you put into this search. If I ever do find them I'll e-mail you. Thanks again.
Thank you for your help with the hinges, everything worked out fine.
Charlie L., Mayfield, PA
Thanks so much for your help. I'll see what Campbell can do for me and if their products are distributed locally.